Platforms Engineer - ServiceNow

4500 Marathon Petroleum Company LP; San Antonio (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Marathon Petroleum Company LP in San Antonio, Texas seeks a Platform Engineer to own the ServiceNow platform’s governance, performance, and modernization. You will collaborate with product owners, architects, cybersecurity, and development teams to deliver secure, scalable capabilities aligned with enterprise architecture.

The role emphasizes monitoring, design, compliance, and dashboarding to support continuous platform evolution.

Qualifications

• Bachelor’s degree in information technology or related field, or equivalent experience.
• 2+ years of relevant experience preferred.
• Experience with ServiceNow platform integration design, development and support preferred.
• Knowledge of ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist and AI capabilities preferred.
• Familiarity with SDLC, Agile and Release Management processes.

Responsibilities

• Monitors infrastructure platforms to identify performance issues and anomalies.
• Analyzes data to establish baselines and reports trends for improvement.
• Collaborates on performance tuning and resource optimization for efficiency.
• Leads design and configuration of complex platforms with best practices.
• Ensures compliance with original design and configuration; corrects deviations.
• Builds and deploys highly available and scalable infrastructure solutions.
• Develops dashboards and reporting frameworks to track performance metrics.
• Provides user support and troubleshoots complex hardware/software issues.

Skills

Adaptability

AI Fundamentals

Change Management

Cloud Infra Mgmt

Computer Networking

Cybersecurity Risk Mgmt

DevSecOps

General Programming

Infrastructure as Code

IT Infrastructure Mgmt

Performance Monitoring

Policy Management

Process Automation

Service Delivery Mgmt

Systems Administration

System Platform

Systems Testing

Systems Integration

Troubleshooting

Education

Bachelor’s Degree in Information Technology or related field

Tools

ServiceNow platform

Job description

An exciting career awaits you At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary The Platform Engineer is responsible for the engineering, governance, performance, and continuous evolution of Marathon Petroleum's ServiceNow platform. This role partners with product owners, process owners, architects, cybersecurity teams, and development teams to deliver scalable, secure, and supportable ServiceNow capabilities. The engineer will establish platform standards, oversee integrations and configurations, drive platform modernization, and ensure alignment with enterprise architecture and ServiceNow best practices. This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Key Responsibilities

• Conducts regular monitoring of infrastructure platforms and systems to identify performance issues or anomalies.
• Analyzes collected data, establishes performance baselines, and creates reports to identify trends and potential areas of improvement.
• Collaborates with senior engineers to implement performance tuning strategies and optimize platform & system resources for better efficiency.
• Contributes to the design and implementation of new ServiceNow capabilities aligned with business and technology priorities.
• Leads the design and configuration of complex platforms & systems, considering best practices and industry standards.
• Conducts ongoing compliance with original design and configuration and corrects for deviation from standards.
• Builds and deploys highly available and scalable infrastructure solutions.
• Documents support requests, resolutions, and troubleshooting steps.
• Provides technical support to users, troubleshoots and resolves complex hardware and software issues.
• Applies predefined procedures for platform & systems tuning and optimization using IT Service Management practices.
• Assists with future infrastructure platforms and systems backup planning.
• Assists in the design & execution of disaster/system recovery and testing processes and standards.
• Develops and implements reporting frameworks to track and analyze platform and system performance and utilization metrics; creates or leverages existing dashboards and visualizations for monitoring.
• Contributes to the design and configuration of platform & systems, considering scalability, performance, security aspects, and ensures ongoing compliance with original design and configuration.
• Builds and deploys infrastructure components, ensuring proper configuration and integration.
• Actively participates in knowledge sharing activities, such as team meetings, presentations, or workshops.
• Collaborates with team members to identify gaps in knowledge and propose solutions to improve documentation and information sharing.

Education and Experience

Bachelor’s Degree in Information Technology, related field or equivalent experience preferred 2+ years of relevant experience required.

Required Experience

• Experience with ServiceNow platform integration design, development and support preferred
• Strong understanding of, and hands-on experience with, ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist and AI capabilities preferred
• Strong understanding of SDLC, Agile and Release Mgt processes preferred
• Experience partnering with integrated suppliers, service providers, business facing IT, and stakeholders to deliver solutions preferred
• ServiceNow certifications (e.g. CSA, CAD, CIS, etc) preferred

Skills

• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• AI Fundamentals - Understanding of core AI concepts and methods, ability to apply AI to job-relevant use cases and capacity to contribute to organizational AI reimagination.
• Change Management - Change Management refers to a systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment. It can mean adapting to change, controlling change and/or effecting change.
• Cloud Infrastructure Management - Setting up, configuring, monitoring, and optimizing the components of cloud infrastructure.
• Computer Networking - A system in which multiple computers are connected to each other to share information and resources.
• Cybersecurity Risk Management - The process of developing cyber risk assessment and treatment techniques that can effectively pre-empt and identify significant security loopholes and weaknesses, demonstrating the business risks associated with these loopholes and providing risk treatment and prioritization strategies to effectively address the cyber-related risks, threats and vulnerabilities, ensuring appropriate levels of protection, confidentiality, integrity and privacy in alignment with the security framework.
• DevSecOps - A set of practices that automates the integration of security at every phase of the software development lifecycle, from initial design through integration, testing, deployment, and software delivery, with an aim towards shortening the systems development life cycle and pas well as continuous delivery and a security first approach.
• General Programming - Applies a computer language to communicate with computers using a set of instructions and to automate the execution of tasks.
• Infrastructure as Code (IaC) - The process of managing and provisioning infrastructure through code instead of through manual processes.
• IT Infrastructure Management - Planning, design, delivery and control of information technology infrastructure.
• Performance Monitoring - The process of measuring the performance of a system in real time in order to determine problems and identify other factors that may cause problems in the future.
• Policy Management - The process of creating, implementing and maintaining policies and procedures within an organization.
• Process Automation - Also known as business automation or digital transformation, this is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization.
• Service Delivery Management - The manner in which an organization provides users access to IT services, which include applications, data storage and other business resources.
• Systems Administration - Performs a variety of functions including user management, system monitoring, system configuration, performance tuning, backup and recovery, and access control.
• System Platform- A system platform refers to the underlying foundation or framework that supports and manages the operation of software applications and hardware components within a computing environment. It provides a standardized and cohesive infrastructure, allowing for the development, deployment, and integration of various technologies and services.
• Systems Testing - The process of testing conducted on a complete integrated system to evaluate the system's compliance with its specified requirements.
• Systems Integration - The process of linking together various IT systems, services and/or software to enable all of them to work functionally together.
• Troubleshooting - The act or process of discovering and resolving problems, disputes, or mechanical issues through a systematic, usually iterative, approach.

Location

Location: San Antonio, Texas Additional locations: Findlay, Ohio

Job Details

Job Requisition ID: 00024848 Location Address: 19100 Ridgewood Pkwy Education: Employee Group: Full time Employee Subgroup: Regular

EEO Statement

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws.

Accommodation Request

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at [e-mail]. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation.

Benefits

Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.

Discretionary Bonus

The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.

About Marathon Petroleum Corporation

Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.