Platform User Ops Intern: Troubleshoot & Optimize

TikTok; San Jose (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

TikTok is seeking interns to join the Platform User Operations team in San Jose, CA. You will respond to user queries, identify needs, troubleshoot using internal tools, and work with the Engineering team on product optimizations.

This internship offers hands-on experience, exposure to real-world challenges, and opportunities for growth. Ideal candidates are pursuing CS, statistics, data science, or related fields, with comfort in HTML/JavaScript/SQL, HTTP, and internet tech.

Qualifications

• Currently pursuing an Undergraduate/Master’s in computer science, statistics, information management, data science or a related discipline.
• Familiarity with HTML, JavaScript, SQL, HTTP protocols, and internet technologies.
• Excellent problem-solving, critical thinking, analytic abilities, and ability to organize with rapidly changing priorities.

Responsibilities

• Respond to user queries in a timely and accurate manner, via internal platform and IM chat.
• Identify user needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams.
• Follow up with users to ensure the reported technical issues are resolved.
• Analyze tickets to identify process improvement opportunities.
• Assist and support training projects and user feedback projects.
• Partner with the Engineering team on product optimizations will be a plus.

Skills

HTML

JavaScript

SQL

HTTP protocols

Internet technologies

Education

Undergraduate/Master’s in CS or related field

Job description

TikTok is seeking interns to join the Platform User Operations team in San Jose, CA. You will respond to user queries, identify needs, troubleshoot using internal tools, and work with the Engineering team on product optimizations.

This internship offers hands-on experience, exposure to real-world challenges, and opportunities for growth. Ideal candidates are pursuing CS, statistics, data science, or related fields, with comfort in HTML/JavaScript/SQL, HTTP, and internet tech.