Platform User Ops Intern: Troubleshoot & Improve UX

TikTok; San Jose (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Day one health insurance

Life insurance

Wellbeing benefits

10 paid holidays per year

Paid sick time (56 hours if hired in 1

40 hours if hired in second half of 1

Housing allowance

Job summary

TikTok is seeking interns for the Platform User Operations team in San Jose. The internship offers hands-on experience, exposure to real-world challenges, and opportunities to apply classroom knowledge while building a foundation for growth.

The role focuses on internal user support and process improvement. As part of the team, you will respond to user queries, troubleshoot issues with internal databases, analyze tickets for improvements, and collaborate with Engineering on product

Responsibilities

• Respond to user queries in a timely and accurate manner, via internal platform and IM chat
• Identify user needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams
• Follow up with users to ensure the reported technical issues is resolved
• Analyze tickets to identify process improvement opportunities
• Assist and support training projects and user feedback projects
• Partner with the Engineering team on product optimizations will be a plus

Job description

TikTok is seeking interns for the Platform User Operations team in San Jose. The internship offers hands-on experience, exposure to real-world challenges, and opportunities to apply classroom knowledge while building a foundation for growth.

The role focuses on internal user support and process improvement. As part of the team, you will respond to user queries, troubleshoot issues with internal databases, analyze tickets for improvements, and collaborate with Engineering on product