Platform Support Engineer, Level 4 – OneLink, CXS Development

Aristocrat Gaming; Las Vegas (NV); On-site; USD 88,000 - 163,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer matching

Paid time off

Job summary

Aristocrat Gaming is seeking a Level 4 technical support professional to resolve customer software issues during product upgrades and incidents. You will collaborate with the CXS Development team, Architects, and Product Management to align on solutions and ensure high-quality outcomes.

The role requires strong networking, Unix/Linux, scripting, and SQL skills, plus experience with Git/Jenkins/Kubernetes. You may participate in after-hours support and travel to customer sites as needed.

Qualifications

• 8+ years IT proven experience; bachelor's in CS/engineering or equivalent.
• 5+ years of proven Technical Support experience.
• Proficiency in Networking, multicast, TCP/IP.
• Strong Unix/Linux skills; scripting with PowerShell.
• Experience with SQL databases; Git/Jenkins/Kubernetes experience.
• Experience with AI tools and agentic AI a plus.
• Familiar with virtualization and web architectures.
• Strong analytical and communication skills; team oriented.

Responsibilities

• Collaborate with Customer Success to resolve software issues during upgrades.
• Diagnose and fix customer issues, proposing aligned solutions with Architects/PMs.
• Build technical documents to support development and share insights with team.
• Work with installation teams and developers on customer-reported concerns.
• Follow company programming standards and contribute to team success.
• Travel and after-hours support as needed.

Skills

Networking

Unix/Linux

PowerShell

SQL

Git

Jenkins

Kubernetes

AI tools

Problem solving

Communication

Education

Bachelor’s degree in CS/Engineering or related field

Tools

Git

Jenkins

Kubernetes

VMware/HyperV

SQL Server/MySQL

Job description

Company Summary

We’re pioneers in our field and steadfast in our pursuit of excellence. Aristocrat is an ideas’ company at heart, which means innovation is embedded into every aspect of our business. Whether we’re crafting streamlined new cabinets, premium game content, or award-winning systems, we use fresh thinking and creativity. We deliver the world’s greatest gaming experience every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we’re continually pushing the bar of creativity.

Job Description Summary

As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution.

Job Requirements

• Work with developers, support personnel, installation teams on software-related concerns reported by customers.
• Build relevant documents that support development and provide insight of work done to other team members.
• Excited and passion about development/problem solving.
• Follows Company programming standards.
• Dedicated to team success. Works well in a team environment.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional experience.
• Proven Experience in Technical Support or equivalent: 5+ years.
• Must demonstrate proficiency in Networking, multicast, TCP/IP communications
• Strong skills in working with Unix/Linux OS.
• Comfortable with scripting with Powershell, Ansible playbooks.
• Experience in database programming using SQL with SQL Server or MySQL is helpful.
• Hands on experience of GIT and tools like Jenkins and Kubernetes.
• Experience of using AI tools, developing skills and using them for fixing issues. Knowledge of agentic AI will be a plus.
• Java, J2EE framework knowledge is a plus.
• Knowledge of OneLink product preferred.
• Familiar with VmWare/HyperV provisioning/deployment and how virtual environments work.
• Familiar with various web architectures, platforms, and frameworks
• Required to have well-developed analytical and creative problem-solving skills.
• Must have strong interpersonal skills, able to work independently and be team oriented
• Demonstrates excellent oral and written, communication and customer service skills.
• Demonstrates a very high level of accuracy and attention to detail.
• Prior Casino gaming proven experience is helpful.
• Must be able to be licensed in multiple jurisdictions
• Must be available for after-hours support and travel as needed to customer sites.

Why Aristocrat?

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

Up to 25%

Pay Range

$87,500 - $162,500 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.