Platform Support Engineer – AEM, Vercel

Jobtailor; Colorado; On-site; USD 120,000 - 170,000; Full time

Job summary

Jobtailor is seeking an experienced Platform Engineer to own and optimize the AEM and Vercel hosting platforms in a Colorado-based role. The candidate will drive incident resolution, platform governance, and deployment support while fostering improvements across monitoring and automation.

You will collaborate with development, security, and external vendors to ensure high availability and scalability of digital experiences, including AEM as a Cloud Service and related Adobe products.

Qualifications

• Bachelor's degree required, with 5-7+ years of related experience.
• 5-7+ years of experience maintaining AEM platform environments.
• Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms.
• Proven ability to lead incident resolution, root cause analysis, and service restoration for critical business applications.
• Skilled in applying platform monitoring, observability, and automation techniques to improve service reliability.
• Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Responsibilities

• Own the operational support, administration, and continuous improvement of the AEM and Vercel hosting platforms, including platform governance, incident management, deployment support, monitoring, and user access administration.
• Partner with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of hosted applications.
• Provide technical consultation to teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.
• Support these platforms as part of a broader technology portfolio that includes Adobe Platform, AEM Sites, AEM Assets, Target, Workfront, and Akamai.
• Stand up platform support to Level 3 (Defined) maturity against the organization's Service Maturity Model, complete required service-offering artifacts, and evidence IT General Control (ITGC) and Security Directive alignment.
• Train the existing team and establish proactive operational processes ahead of these platforms carrying production, customer-facing traffic.

Skills

AEM Platform Maintenance

Incident Resolution

Platform Monitoring

Cloud Deployments

AEM as a Cloud Service

Root Cause Analysis

Service Restoration

Automation Techniques

Dispatcher/CDN Configurations

Enterprise Integrations

Education

Bachelor's degree

Tools

Next.js

React

APIs

Vercel

Akamai

Job description

• Own the operational support, administration, and continuous improvement of the AEM and Vercel hosting platforms, including platform governance, incident management, deployment support, monitoring, and user access administration.
• Partner with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of hosted applications.
• Provide technical consultation to teams building modern web applications using Next.js, React, APIs, and cloud-native architectures.
• Support these platforms as part of a broader technology portfolio that includes Adobe Platform, AEM Sites, AEM Assets, Target, Workfront, and Akamai.
• Stand up platform support to Level 3 (Defined) maturity against the organization's Service Maturity Model, complete required service-offering artifacts, and evidence IT General Control (ITGC) and Security Directive alignment.
• Train the existing team and establish proactive operational processes ahead of these platforms carrying production, customer-facing traffic.

Requirements

• Bachelor's degree required, with 5-7+ years of related experience.
• Demonstrated stability and progression in prior roles preferred.
• 5-7+ years of experience maintaining AEM platform environments.
• Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms.
• Proven ability to lead incident resolution, root cause analysis, and service restoration for critical business applications.
• Skilled in applying platform monitoring, observability, and automation techniques to improve service reliability.
• Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Core Competencies

Demonstrates expertise in operational support and administration of AEM and Vercel hosting platforms, with a focus on incident management, platform governance, and continuous improvement. Proficient in leading technical consultations for modern web applications and ensuring high availability and security of hosted applications.

Highest-signal resume keywords

• AEM Platform Maintenance
• Incident Resolution
• Platform Monitoring
• Cloud Deployments
• AEM as a Cloud Service

ATS Optimization Keywords

Hard Skills

• AEM Architecture
• Next.js
• React
• APIs
• Cloud-Native Architectures
• Automation Techniques
• Root Cause Analysis
• Service Restoration
• Dispatcher/CDN Configurations
• Enterprise Integrations

Soft Skills

• Collaboration
• Training
• Proactive Process Establishment

Industry Keywords

• Service Maturity Model
• IT General Control
• Security Directive
• Digital Experience Platforms

Tools & Technologies

• Adobe Platform
• AEM Sites
• AEM Assets
• Target
• Workfront
• Akamai
• Vercel