Platform Support Engineer

GamblingCareers.com; Las Vegas (NV); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

World Leader in Gaming Entertainment

Robust benefits package

Global career opportunities

Job summary

Aristocrat is seeking a Level 4 CXS Development team member to resolve customer software issues during product upgrades and coordinate with Architects and Product Management to align on solutions.

You will build documentation, support development, and contribute to a high-performing team while maintaining strong customer service and problem-solving skills.

Qualifications

• Bachelor's degree in computer science, engineering, or related field with 8+ years IT experience or equivalent.
• 5+ years proven experience in Technical Support or equivalent.
• Proficiency in networking, multicast, and TCP/IP communications.
• Strong Unix/Linux operating system skills.
• Shell scripting with PowerShell and Ansible playbooks.
• Experience with SQL databases (SQL Server/MySQL).
• Hands-on with Git, Jenkins and Kubernetes.
• Familiar with AI tools and agentic AI concepts.
• Java/J2EE knowledge is a plus.
• Known with OneLink product preferred; virtualization in VM environments.
• Excellent analytical, communication, and teamwork abilities.

Responsibilities

• Collaborate with Customer Success to resolve software issues during upgrades.
• Work with Architects and Product Management to align on solutions.
• Develop and maintain technical documentation for the team.
• Provide after-hours support and travel to customer sites as needed.

Skills

Networking

Multicast

TCP/IP

Unix/Linux

PowerShell

Ansible

SQL (SQL Server/MySQL)

Git

Jenkins

Kubernetes

AI tools

Java/J2EE

VMware/Hyper-V

Web architectures

Analytical skills

Communication skills

Education

Bachelor's degree in computer science or engineering

Tools

Git

Jenkins

Kubernetes

PowerShell

Ansible

SQL Server

MySQL

VMware

Job description

Company Summary

We\'re pioneers in our field and steadfast in our pursuit of excellence. Aristocrat is an ideas\' company at heart, which means innovation is embedded into every aspect of our business. Whether we\'re crafting streamlined new cabinets, premium game content, or award-winning systems, we use fresh thinking and creativity. We deliver the world\'s greatest gaming experience every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we\'re continually pushing the bar of creativity.

We\'re pioneers in our field and steadfast in our pursuit of excellence. Aristocrat is an ideas\' company at heart, which means innovation is embedded into every aspect of our business. Whether we\'re crafting streamlined new cabinets, premium game content, or award-winning systems, we use fresh thinking and creativity. We deliver the world\'s greatest gaming experience every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we\'re continually pushing the bar of creativity.

Job Description Summary

As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution.

Job Requirements

• Work with developers, support personnel, installation teams on software-related concerns reported by customers.
• Build relevant documents that support development and provide insight of work done to other team members.
• Excited and passion about development/problem solving.
• Follows Company programming standards.
• Dedicated to team success. Works well in a team environment.
• Performs other duties as assigned.

Qualifications

• Bachelor\'s degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional experience.
• Proven Experience in Technical Support or equivalent: 5+ years.
• Must demonstrate proficiency in Networking, multicast, TCP/IP communications
• Strong skills in working with Unix/Linux OS.
• Comfortable with scripting with Powershell, Ansible playbooks.
• Experience in database programming using SQL with SQL Server or MySQL is helpful.
• Hands on experience of GIT and tools like Jenkins and Kubernetes.
• Experience of using AI tools, developing skills and using them for fixing issues. Knowledge of agentic AI will be a plus.
• Java, J2EE framework knowledge is a plus.
• Knowledge of OneLink product preferred.
• Familiar with VmWare/HyperV provisioning/deployment and how virtual environments work.
• Familiar with various web architectures, platforms, and frameworks
• Required to have well-developed analytical and creative problem-solving skills.
• Must have strong interpersonal skills, able to work independently and be team oriented
• Demonstrates excellent oral and written, communication and customer service skills.
• Demonstrates a very high level of accuracy and attention to detail.
• Prior Casino gaming proven experience is helpful.
• Must be able to be licensed in multiple jurisdictions
• Must be available for after-hours support and travel as needed to customer sites.

Why Aristocrat?

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.