Platform Support Analyst - WellView & SiteView (SaaS)

Permian Resources, LLC; Midland (TX); On-site; Full time

Job description

Peloton Support Analyst page is loaded## Peloton Support Analystlocations: Midland, Texasposted on: Posted 3 Days Agojob requisition id: R-100324**Job Description:**Permian Resources (NYSE: PR) is seeking a Peloton Platform Support Analyst in Midland, TX, reporting to the IT Director of E&P Systems. This role provides production support and continuous improvement for Peloton applications across drilling, completions and operations workflows, with specific emphasis on WellView and SiteView.**General Responsibilities*** Provide day-to-day production support for Peloton applications with primary focus on WellView and SiteView (issue triage, root cause analysis, resolution, and user communication)* Troubleshoot and coordinate resolution of incidents and service requests in an Allez (SaaS) environment, including configuration-based issues and vendor escalations* Troubleshoot and resolve failures across the full data integration pipeline: inbound and outbound integrations for WellView and SiteView, Peloton's ETL process into Snowflake, and downstream consumption in Databricks; identify the point of failure across each layer and coordinate resolution with integration developers* Administer and update Peloton workflow configurations, UDL changes, mappings, security/roles following change control and documentation standards* Partner with drilling, completions, and production stakeholders to capture and confirm requirements for platform changes; evaluate and communicate the downstream impact of changes between WellView and SiteView to ensure cross-application consistency* Maintain operational readiness: monitoring, runbooks/KBs, release validation, user training materials, and on-call support as required; ensure solutions meet security and audit expectations**Required Qualifications*** BS/BA in Information Systems, Computer Science, Engineering, or equivalent practical experience* Application support experience supporting business-critical SaaS or enterprise platforms with production ownership* +5 years hands-on experience supporting Peloton WellView and SiteView (configuration, troubleshooting workflow/data issues, UDLs, etc.)* Hands-on experience troubleshooting data integration failures across multi-layer pipelines; familiarity with Peloton's ETL processes, Snowflake, and Databricks, including the ability to trace failures from source system through to downstream consumption**Preferred Qualifications*** Experience troubleshooting specifically in an Allez environment* Familiarity with ITSM processes and tools (incident/problem/change management)* SQL proficiency and experience supporting integrations and reporting* Demonstrated experience collaborating with integration developers and vendors to diagnose failures, confirm fix scope, test resolutions, and prevent recurrence; able to bridge the gap between functional requirements and technical implementation* Oil & gas domain knowledge (drilling/completions operations, well lifecycle data) and experience supporting E&P applications in a field-centric environmentPermian Resource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.