Platform Solutions Specialist

American Express Global Business Travel; United States; On-site; USD 60,000 - 112,000; Full time

Job summary

American Express Global Business Travel seeks a Global Client Trainer to enable client success on the Egencia platform. You will create tailored training programs, deliver public trainings, and support onboarding in partnership with Implementation and Account Management teams.

As a technical enablement expert, you will translate complex Egencia features into business value, manage demos in Salesforce, and contribute to pre-sales guidance at industry events.

Qualifications

• 2-5 years in corporate travel, B2B SaaS, or related travel environments.
• Proven ability to translate technical concepts into business value for non-technical audiences.
• Strong facilitation and presentation skills with comfort in presenting to all levels.
• Proficient with Salesforce, Microsoft Office, Seismic, and Crayon; familiar with APIs.

Responsibilities

• Create and deliver standardized, high-quality training programs tailored to customer needs that maximize platform adoption.
• Schedule and conduct public trainings with pre- and post-training support and QA coordination.
• Coordinate onboarding and training initiatives with Implementation and Account Management teams.
• Manage demo requests through Salesforce and align objectives with Sales and Account Management.
• Serve as technical expert during client presentations, translating features into business value.
• Represent Egencia at industry tradeshows and provide pre-sales API guidance.
• Develop and maintain deep knowledge of the Egencia platform; customize configurations.
• Learn new product releases and share knowledge about local processes and updates.
• Conduct educational sessions with Global Sales and Account Management to build platform knowledge.
• Collaborate with Product, Technology, and Implementation teams as SME to align training with business goals.

Skills

Public speaking

Training program development

Cross-functional collaboration

Translate tech to business value

Global time management

Tools

Salesforce

Microsoft Office

Seismic

Crayon

SFTP

REST APIs

SOAP APIs

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Global Client Trainer for Egencia, you will be a key enablement expert within our Platform Solutions team, driving client success in a dynamic, fast-paced environment. You will partner closely with Sales, Account Management, and Implementation teams to understand client challenges, deliver tailored training solutions, and enable rapid adoption of the Egencia platform. This role combines deep product expertise with exceptional client-facing skills, contributing to an environment where people and technology work together to deliver exceptional results.

What You’ll Do:

• Create and deliver standardized, high-quality training programs tailored to customer needs that maximize platform adoption
• Schedule and conduct consistent public trainings with comprehensive pre- and post-training support and quality assurance coordination
• Coordinate new client onboarding and training initiatives in partnership with Implementation and Account Management teams
• Manage demo requests through Salesforce; collaborate with Sales and Account Management to define objectives and technical requirements
• Serve as technical expert during client presentations, translating complex Egencia features into measurable business value
• Represent Egencia at industry tradeshows and provide pre-sales technical guidance on API integrations, HR feeds, and system connectivity
• Develop and maintain extensive working knowledge of the Egencia platform; customize configurations to address customer business and technical needs
• Proactively learn new product releases and share knowledge on locally specific processes, features, and updates across teams
• Conduct educational sessions with Global Sales and Account Management teams to build platform knowledge and sales confidence; facilitate training on new product feature configurations
• Partner with Product, Technology, Implementation, and Account Management teams as SME to identify solutions, gather competitive intelligence, and align training with business objectives

What We’re Looking For:

• 2-5 years in corporate travel, B2B SaaS, or related travel industry environments
• Proven ability to translate technical concepts into business value for non-technical audiences
• Strong facilitation and presentation skills with comfort presenting to all levels, including C-suite executives
• Proficient with Salesforce, Microsoft Office (Word, PowerPoint), Seismic, and Crayon
• Working knowledge of integration solutions including SFTP and REST/SOAP APIs with sharp technical learning aptitude
• Excellent listening, questioning, and consultative abilities; comfortable demonstrating technology solutions remotely and in-person
• Ability to effectively influence and guide clients, agents, vendors, and partners while communicating technical information accessibly
• Familiarity with sales methodologies such as Sandler, Spanco, or Customer Centric Selling
• Self-motivated with ability to manage multiple priorities, develop own schedule, and thrive in fast-paced environments
• Ability to work flexible hours to provide training and support across global time zones

Location United States

The US national base salary range for this position is from $60,200.00 - $111,800.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do.

• These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.