Platform Software Engineer II

United States Digital Space LLC; New York (NY); Hybrid; USD 104,000 - 176,000; Full time

Benefits offered by this job

Equity

Hybrid work

Annual learning stipend

Flexible PTO

Great place to workrecognized

Job summary

Braze, a leading customer engagement platform, is expanding its Platform Software Engineer team. You will contribute to building self-serve infrastructure, governance for AI agents, and robust tooling to empower engineers across a global, remote-friendly setup.

You will shape infrastructure-as-a-service primitives and drive observability while collaborating with distributed teams and embracing hybrid work. This is a fast-growing, impactful role.

Qualifications

• 5+ years of experience building developer tooling, CI/CD pipelines, or similar software.
• Comfortable with Kubernetes as something you build on top of and deploy to, not something you spend your day administering.
• Care more about service and software design than language syntax.
• Built or explored developer platform integrations such as GitHub Apps, internal CLIs, or MCP, with a clear POV on AI tooling.

Responsibilities

• Turn infrastructure primitives into simple, self-serve paths for engineers to build, test, and ship smoothly.
• Build frameworks and guardrails for deploying internal AI agents safely, with governance controlling access.
• Partner with engineering to define infrastructure-as-a-service primitives, monitor, and meet enterprise SLAs.
• Provide abstractions, tooling, and guardrails to use platform primitives safely while improving observability and ergonomics.
• Help shape on-call support as the team grows, backed by platform support.

Skills

Kubernetes

Developer tooling

CI/CD pipelines

Software design

Remote collaboration

Tools

GitHub Apps

Internal CLIs

MCP (Model Context Protocol)

Job description

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

the company is the leading customer engagement platform, helping brands build personalized messaging experiences across push, email, in-app, and more, at massive scale. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more.

Developer Acceleration is a brand-new team inside Engineering. Our job is to take the company's infrastructure primitives, like deployment, provisioning, and testing, and turn them into fast, self-serve paths so engineers can build, test, and ship without stitching multiple systems together themselves. We also own the ramps our engineers use to build and deploy AI tooling internally, including the frameworks and guardrails that let the company build and run its own AI agents safely.

As a Platform Software Engineer, you'll help build both sides of that mission from the ground up. This team is only a few weeks old, so you'll help shape how it works, not just what it ships.

WHAT YOU'LL DO

• Turn the company's infrastructure primitives, like deployment, provisioning, and testing, into simple, self-serve paths so engineers can build, test, and ship without stitching multiple systems together themselves

• Build the frameworks and guardrails that let engineering teams deploy internally-built AI agents safely, including governance that controls what an agent can access and do

• Partner with the company's engineering teams to define infrastructure-as-a-service primitives, build monitoring and alerting that catches issues early, and help the company meet its enterprise-grade SLAs

• Provide the opinionated abstractions, tooling, and guardrails that let engineering teams use platform primitives safely, and keep improving the observability and everyday ergonomics of the tools they depend on

• This team doesn't run a formal on-call rotation yet. As one stands up, you'll help shape it, backed by the company's dedicated platform support team who already absorb most day‑two firefighting

WHO YOU ARE

This is a software and developer tooling role, not a systems administration role. If most of your experience is deep infrastructure work, heavy Terraform ownership, or cluster administration, with less time spent building the software layer on top, this probably isn't the right next step for you.

• 5+ years of experience building developer tooling, CI/CD pipelines, or similar software. This is not an entry-level or new-grad role

• Comfortable with Kubernetes as something you build on top of and deploy to, not something you spend your day administering

• You care more about good service and software design than which language you're writing in. A growing share of code today gets written by AI tooling, so design judgment matters more than raw output

• You've built or explored developer platform integrations such as GitHub Apps, internal CLIs, or MCP (Model Context Protocol), and you use AI tools in your own workflow with a clear point of view on where they help and where they don't

• You think about systems: interfaces, boundaries, edge cases, and failure modes

• You collaborate and document well across global, remote teams, and you'd rather fix something broken than walk past it

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $104,000 and $176,040/year with an expected On Target Earnings (OTE) between $116,000 and $195,600/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Hybrid

WHAT WE OFFER

the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in‑office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company‑wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT the company

the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. the company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. the company is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

the company IS AN EQUA