Platform Services Lead

ASM Research, An Accenture Federal Services Company; Topeka (KS); On-site; USD 99,000 - 143,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a senior IT Services Manager to lead IT operations across infrastructure, cloud, security, and governance. You will manage staff, align IT services with business goals, and drive continual improvements through planning, budgeting, and policy development.

Responsibilities include overseeing enterprise IT across networks, databases, disaster recovery, and compliance, mentoring teams, and delivering strategic IT solutions while ensuring DoD

Qualifications

• Bachelor's degree or equivalent in IT/CS or related field.
• 7–10 years in Information Technology.
• 5+ years managing IT staff.
• Strong communication to explain technical issues to varied audiences.
• Advanced knowledge of commercial/open-source IT hardware, software, and services.
• Experience managing matrixed teams and cross-team collaboration.
• Proven ability to diagnose and resolve complex technical issues.
• Strong analytical and problem-solving skills with strategic thinking.
• Ability to plan long-term and apply new technology to improve services.
• Candidates must have current security clearance and meet DoD 8140 with Security+.

Responsibilities

• Lead IT-related activities across infrastructure, applications, networks, cloud services, virtualization, databases, backup/recovery, security, and compliance.
• Ensure continuity of IT services through leadership, planning, and oversight.
• Align IT services with business processes and customer requirements.
• Perform technical analysis, cost estimation, architecture reviews, and resource planning.
• Forecast costs and prepare budgets for IT projects and operations.
• Recommend hardware/software upgrades for IT assets.
• Develop and coordinate IT policies and standards.
• Audit systems for security and backup readiness.
• Identify operational issues and implement strategic solutions.
• Prepare long-range system plans and monitor implementation success.
• Analyze complex business needs and propose maintainable IT solutions.
• Lead and mentor staff, manage performance, and enforce policies.

Skills

IT leadership

Communication skills

Analytical thinking

Strategic planning

Budgeting

Problem solving

Security clearance

Education

Bachelor's degree in IT/CS or related

Master's degree (preferred)

Tools

Cloud platforms

VMware

Security tools

Job description

Position Overview

The IT Services Senior Manager is responsible for analyzing and directing IT-related activities for the organization or program while leading staff assigned to the IT function. This role is accountable for ensuring continuity of computer, network, and application services through planning, technical leadership, project management, and alignment of IT services with business requirements.

The position oversees enterprise IT operations across infrastructure, cloud and external services, communications, virtualization, databases, backup and recovery, disaster recovery, security, and regulatory compliance. The Senior Manager also drives continual improvement through standards, policy development, technology research, stakeholder engagement, operational assessments, and strategic solutioning.

Key Responsibilities

• Lead and direct IT-related activities across infrastructure, applications, networks, communications, cloud services, virtualization, databases, backup and recovery, disaster recovery, security, and compliance.

• Ensure continuity of computer, network, and application services through technical leadership, project coordination, service planning, and operational oversight.

• Align IT services with business processes and customer requirements while promoting best practices and continuous service improvement.

• Perform technical analysis, effort estimation, system and product design review, architectural fit assessment, compliance evaluation, resource planning, milestone management, and quality oversight.

• Forecast costs, software, hardware, equipment, and personnel needs for IT projects and operations, and prepare and administer budgets and budget performance reports.

• Recommend and implement hardware and software upgrades for business applications, servers, network equipment, laptops, mobile devices, and related IT assets.

• Design, develop, implement, and coordinate systems, policies, procedures, and standards to strengthen service delivery, security, and operational effectiveness.

• Audit systems and assess outcomes, ensure security of data and network access, and maintain backup and recovery readiness.

• Identify operational issues, analyze root causes, and implement strategic solutions to improve procedures, communications, reporting, and efficiency.

• Prepare short- and long-range systems plans and priority recommendations, oversee feasibility studies, and validate implementation success through monitoring, documentation, and system audits.

• Analyze complex business and user needs and recommend technical solutions that support consistency, maintainability, and quality across existing and future applications.

• Lead, mentor, and manage assigned staff, including recruiting, setting expectations, approving timecards, conducting performance reviews, coaching employees, and enforcing organizational policies and procedures.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

• 7-10 years of experience in Information Technology.

• 5+ years of experience managing IT staff.

• Strong communication skills with the ability to clearly explain technical issues to technical and non-technical audiences.

• Advanced knowledge of commercial and open-source computer, network, telecom, hosted, and cloud hardware, software, and service offerings.

• Demonstrated ability to manage a matrixed workforce and drive collaboration across teams to meet department or contract objectives.

• Proven ability to identify, diagnose, isolate, and resolve complex technical and operational issues and implement corrective strategies.

• Strong analytical, reasoning, and problem-solving skills with the ability to assess alternatives and determine effective courses of action.

• Ability to think long-term, establish achievable action plans, and apply new technology knowledge to improve services and outcomes.

• Candidates must have a current security clearance and meet DoD 8140 compliance standard (minimum of Security+ cert)

Preferred Qualifications

• Master’s degree in Information Technology, Computer Science, or a related field.

• Experience leading enterprise IT operations in complex, multi-service environments.

• Experience overseeing cloud services, virtualization platforms such as VMware, communications services, and enterprise infrastructure operations.

• Demonstrated experience establishing IT policies, standards, and governance processes that improve service quality and compliance.

• Experience leading infrastructure assessments, audits, remediation activities, and operational improvement initiatives.

• Proven success partnering with stakeholders and customers to align technical services with business strategy and operational goals.

Job Specific Skills

• IT operations leadership

• Infrastructure and cloud services management

• Technical strategy and architectural evaluation

• Budgeting and resource forecasting

• IT policy, standards, and process governance

• Service continuity and operational resilience

• Systems assessment, audit, and remediation

• Matrix team leadership

• Enterprise communications and stakeholder management

• Complex problem diagnosis and resolution

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$99,300 - $142,800

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.