Platform Operations Program Manager

OpenAI; United States; Hybrid; USD 140,000 - 170,000; Full time

Job summary

OpenAI in San Francisco, CA is seeking a Platform Operations Program Manager to design and operationalize the systems that support the developer ecosystem, including plugins, MCP apps, agent skills, and integrations. You will partner across Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market.

This hybrid role emphasizes strong operational judgment, understanding of developer platforms and APIs, and translating evolving requirements into scalable processes.

Responsibilities

• Own the operational processes that help developers bring apps, plugins, and integrations to market, from submission and review through launch, appeals, and ongoing monitoring.

Job description

About the Team

The Account & Platform Integrity Operations team protects OpenAI's ecosystem by ensuring that users, developers, partners, and organizations can access and build on our platform safely and responsibly. The team works across account integrity, fraud prevention, abuse detection, and platform risk to prevent bad actors from exploiting OpenAI's products and developer surfaces. This role will sit within the Account & Platform Integrity Operations team while partnering closely with teams across the Ecosystem organization to ensure the platform can scale rapidly without compromising trust, quality, or safety.

About the Role - Platform Operations Program Manager

As OpenAI's developer ecosystem expands, we're building the operational foundation to support the next generation of plugins, MCP apps, agent skills, and integrations. As a Platform Operations Program Manager, you'll partner across Product, Engineering, Policy, Legal, Security, and Developer Experience to design the systems and operating models that enable ecosystem growth while maintaining quality, trust, and an exceptional developer experience. This role requires strong operational judgment, a deep understanding of developer platforms and APIs, empathy for the developer experience, and the ability to translate evolving product, platform, and policy requirements into scalable operational systems. Location: San Francisco, CA (Hybrid - 3 days in office)

What You'll Do

Own the operational processes that help developers bring apps, plugins, and integrations to market, from submission and review through launch, appeals, and ongoing monitoring. Manage external review partners and policy operations workflows, helping teams apply standards consistently while identifying areas where guidance, process, or quality expectations need to improve. Partner with Product, Engineering, Policy, Legal, Security, Developer Experience, and Go-to-Market teams to turn platform goals and requirements into clear, effective ope