Platform Manager, CRM, Global

Vantagedc; Denver (CO); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Vantage seeks a Global Platform Manager to oversee the Enterprise platform's management and operational efficiency. Based in Denver or US remote, you will lead requirements gathering, analyze requests, and drive technology-driven business improvements.

You will develop roadmaps, conduct research, and document solutions, collaborating with CTIO and partners to ensure scalable platform delivery and user adoption across the organization.

Qualifications

• Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.
• 3–5 years of experience in Enterprise Systems administration or similar responsibilities.
• Experience leading discovery workshops, solution presentations, and prototype demonstrations.

Responsibilities

• Lead requirements gathering and design solutions across project teams.
• Act as a liaison between enterprise platform departments and internal collaborators.
• Capture, analyze, and document requests for new IT services and translate into actionable tasks.
• Drive adoption and maintain dashboards for adoption and data quality.
• Develop roadmaps and backlog prioritizing by business impact.
• Continuously evaluate and improve business processes for better technology integration.
• Coordinate with third-party vendors as needed and stay updated on new platform tools.

Skills

Enterprise Systems

Project Management

Stakeholder Engagement

Requirements Gathering

Data Analysis

Communication

Problem Solving

Travel Flexibility

Education

Bachelor's degree in IT/CS

Tools

ServiceNow

Salesforce

Job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role can be based in Denver, CO. in alignment with our flexible work policy (3 days in, 2 days flexible). Or US remote.

Join Vantage as a Global Platform Manager and be responsible for the comprehensive management and operational efficiency of our Enterprise platform.

The Platform Manager will capture and analyze requests for new IT services, find opportunities to use technology for business improvements, and facilitate solution implementation. The ideal candidate is proactive in conducting research, developing roadmaps, and offering insights to enhance business operations through technology. You will apply innovative thinking to create detailed business and system documentation. You will become familiar with the entire CTIO organization and our business partners, regions, and third-party vendors that we will use to meet our team's needs for timely and scalable enterprise platform deliveries.

Essential Job Functions

Requirements Gathering

• As an Enterprise Platform Manager you will lead project teams in gathering requirements and designing solutions.
• Capture, analyze, and document requests for new IT services from collaborators.
• Collect and refine requirements from collaborators, translating them into actionable tasks for the Infrastructure & Service Desk teams.

Stakeholder Engagement

• Act as a liaison between enterprise platform departments and various internal collaborators.
• Build trust and rapport by establishing strong relationships with collaborators.
• Drive user adoption of Enterprise platforms by maintaining adoption and data‑quality dashboards and implementing strategies for continuous improvement.

Service Request Analysis

• Receive and evaluate service or enterprise platform requests, ensuring all requirements and justifications are clearly documented.

Research & Technology Analysis

• Conduct research and analysis to identify areas where technology can improve business operations and processes.

Gap Analysis & Roadmaps

• Perform gap analysis to determine where existing systems fall short and provide recommendations for improvements.
• Develop roadmaps and proof‑of‑concepts to demonstrate potential technology solutions.
• Develop and maintain a comprehensive backlog of enhancements and fixes, prioritizing according to business impact.

Process Improvement

• Continuously evaluate and improve business processes to optimize technology integration and service delivery.

Additional Duties

• Respond promptly to immediate issues, troubleshoot problems, and identify solutions or user training requirements.
• Manage and work with third party vendors applied to supplement fulltime Vantage employees.
• Stay abreast of new tools, capabilities, and updates within the enterprise platform(s) to continuously leverage technology for business excellence.
• Handle additional duties as assigned by Management.

Job Requirements

Education

• Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field.

Experience

• 3-5 years of experience working with Enterprise Systems administration, application management or a role with similar responsibilities.
• Demonstrable expertise in various technical areas, including systems, software installation and configuration.
• Experience leading discovery workshops, including solution presentations and prototype demonstrations.
• Data Center experience is preferred, but not required.
• Experience with ServiceNow and/or Salesforce is preferred, but not required.

Skills

• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities with exceptional ability to work well with people, including collaborators and team members.
• Strong attention to detail and accuracy.
• Excellent analytical, decision‑making, and problem‑solving skills.
• Ability to multitask and prioritize effectively in a fast‑paced environment.
• Attitude that emphasizes problem‑solving and a dedication to continuous improvement.
• Capable problem solver who can effectively communicate the value of our platform and engage with collaborators at all levels.
• Customer-focused with a passion for enhancing employee experience.
• Ability to work both independently and as part of a team.
• Travel required is expected to be up to 5% but may increase over time as the business evolves.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals wi