Platform Implementation Specialist - Vice President

iCapital Network; New York (NY); Hybrid; USD 145,000 - 185,000; Full time

Job summary

iCapital Network in New York seeks a Vice President to lead platform implementations for enterprise clients and manage ongoing platform experiences in partnership with Product Managers and Relationship Managers.

You will guide cross-functional teams, frame projects, and drive end-to-end integrations, testing, and rollout while translating client needs into scalable platform designs and ensuring client success.

Qualifications

• 10+ years in project management, client software implementations, or fintech relationships.
• Experience leading cross-functional teams from inception to execution.
• Familiar with wealth management and private bank processes.
• Strong documentation and stakeholder communication abilities.

Responsibilities

• Drive end-to-end integrations for enterprise clients and data partners.
• Provide program management, framing, planning, risk, and accountability across stakeholders.
• Lead client discovery, requirements, operating model design, testing, and rollout.
• Oversee platform experience for existing clients and maximize platform usage.
• Collaborate with Product Managers and Relationship Managers on product gaps.

Skills

Project management

Client implementations

Cross-functional leadership

Wealth management

Data integrations

Documentation

Communication skills

Job description

Platform Implementation Specialist - Vice President

New York, New York, United States

About the Role

iCapital is seeking a Vice President to join its Implementation team as a senior team lead. The Implementation team sits within the Product organization and is responsible for managing platform integrations for both new and existing enterprise clients as well as managing the ongoing platform experience for existing clients in close partnership with Product Managers and Enterprise Relationship Managers.

Responsibilities

• Drive successful end-to-end integrations for new and existing iCapital clients including wealth managers and asset managers as well as third party data integrations with fund administrators and transfer agents.
• Provide program and project management expertise including framing the project, establishing detailed project plans, managing risk and driving accountability across internal and external stakeholders.
• Retain in depth understanding of the iCapital platform in order to lead or facilitate client discovery, requirements gathering, operating model and business process design, platform set-up, testing, and rollout.
• Manage the overall platform experience for existing clients including maximizing their consumption of the platform.
• Build a strong understanding of a client’s business and how that translates to the iCapital platform.
• Provide Product Managers and other internal stakeholders with client context to assess change management activities including new product enhancements.
• Collaborate with Product Managers to identify product gaps and opportunities, vet potential solutions and roll out new features.
• Partner closely with the Product Management, Relationship Management, Sales, Operations, Client Success, and external technology teams to deliver for clients.

Qualifications

• 10+ years of experience in project management, client software implementations, relationship management within financial services or fintech
• Knowledge of wealth management, alternative investments, and private bank business and processes
• Proven track record of leading cross-functional project teams from inception to execution
• Familiar with software-based financial solutions (transaction systems, online forms, trading software)
• Excellent writing skills and able to produce detailed project documentation, business requirements documentation and specifications to drive successful development
• Strong interpersonal and presentation skills, and the proven ability to influence and communicate effectively across both internal and client stakeholders
• History of teamwork, willingness to roll up one’s sleeves and get the job done, and a desire to work in a fast-moving entrepreneurial environment
• Experience managing data integrations is a plus

The base salary range for this role is $145,000 to $185,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.