Platform Growth Lead

Parafin; San Francisco (CA); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Equity grant

Medical, dental & vision insurance

Work from home flexibility

Unlimited PTO

Commuter benefits

Free lunches

Paid parental leave

401(k)

Employee assistance program

Job summary

A financial technology company in San Francisco seeks a Platform Growth Lead to manage strategic accounts and drive growth for platform partners. The ideal candidate has over 5 years of experience in customer success and strong relationship management skills. Responsibilities include onboarding, customer satisfaction, and enhancing account performance. This role offers a salary range of $180k - $250k, along with equity and comprehensive benefits including unlimited PTO and work-from-home flexibility.

Qualifications

• At least 5 years of experience in customer success or partnerships.
• Proven track record of achieving revenue-based targets.
• Outstanding verbal and written communication skills.

Responsibilities

• Lead post-sale onboarding and account growth.
• Drive account health and customer satisfaction.
• Monitor KPI performance and address growth issues.
• Influence partners on key growth and product initiatives.

Skills

Customer success expertise

Relationship management

Strong communication skills

Data analysis

Technical conversation leadership

Job description

About Us:

At Parafin, we’re on a mission to grow small businesses.

Small businesses are the backbone of our economy, but traditional banks often don’t have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on.

We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer fast and flexible funding, spend management, and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets, underwriting, servicing, compliance, and customer service for our partners.

We’re a tight-knit team of innovators hailing from Stripe, Square, Plaid, Coinbase, Robinhood, CERN, and more — all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital. Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities.

Join us in creating a future where every small business has the financial tools they need.

About the Position

We are looking for a Platform Growth Lead to launch and grow our expanding roster of platform partners. This is an existing business account management role spanning a wide variety of B2B verticals. This role will also work cross-functionally with product, engineering, and marketing teams to drive outcomes for your accounts.

You will directly contribute to the growth of the small businesses our platform partners serve and will manage some of Parafin's most strategic accounts. If you enjoy working on products that help small businesses and thrive on creating win-win-win solutions for partners/merchants / Parafin, come join us!

What You’ll Be Doing:

• Lead the post-sale onboarding, engagement, retention, and growth of strategic platform customers
• Drive expansion within accounts in the form of increasing loan origination and product expansion – identify new strategic opportunities to improve marketing, drive new product adoption and integration, and unlock incremental user segments to help partners grow.
• Drive overall account health, including capital origination performance, product adoption, and customer satisfaction.
• Closely monitor KPIs for your set of accounts and conduct preliminary diagnosis on issues that may impact growth and account health. You will coordinate with internal teams and partners to help growth stay on track.
• Support or lead quarterly business reviews and influence partners to prioritize and pursue key growth, GTM, and new product initiatives.
• Share customer feedback and insights with Product, Engineering, Support, and Platform Partnerships to empower and inform improvements to the Parafin partner experience

What We’re Searching For:

• At least 5 years of experience in a customer success or partnerships role, preferably focused on mid-market or enterprise segments
• Experience in a client-facing role managing multi-threaded relationships for a technical product, and demonstrated ability to build deep and influential relationships with partners up to the director level.
• Track record of leading technical conversations and influencing internal and external teams to take action based on business and partner impact.
• Proven track record of achieving revenue-based targets and goals, and driving account expansion
• Outstanding verbal and written communication skills, strong presence with partners
• Relentlessly navigate data and people to find answers
• Driven to help grow small businesses

We Prefer If You Have:

• Familiarity with working on API-driven and other technical products
• Experience building business cases to drive strategic decision-making by your accounts
• Prior exposure to working directly with executive/C‑suite stakeholders.
• Experience working with cross-functional teams to solve account issues and drive partner experience improvements
• Some experience with product marketing and/or go‑to‑market strategy

What We Offer

• Salary Range: $180k - $250k
• Equity grant
• Medical, dental & vision insurance
• Work from home flexibility
• Unlimited PTO
• Commuter benefits
• Free lunches
• Paid parental leave
• 401(k)
• Employee assistance program

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please contact us.