Platform Engineering Manager Senior

Capgroup; Charlotte (NC); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work options

Generous health benefits

Company-funded retirement contribution

Job summary

Capital Group is scaling its global technology operations, inviting a strategic leader to become a Technology Operations Senior Manager. You will shape the future-state operating model, define investment priorities, and partner with senior technology leaders to align scope, structure, and accountability across domains.

You will drive availability, resilience, and reliability across cloud, on‑premise, and network platforms, champion AI-enabled automation, and enforce data‑driven decision making,

Job description

\"I can be myself at work.\"

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

\"I can influence my income.\"

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

\"I can lead a full life.\"

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love

Access on-demand professional development resources that allow you to hone existing skills and learn new ones

\"I can succeed as a Technology Operations Senior Manager at Capital Group.\"

We are scaling our global technology operations to deliver highly available, secure, and efficient services. As a Technology Operations Senior Manager, you will play a critical role in shaping our evolving operations organization while leading core technology operations capabilities.

This leader will initially oversee select operational domains and own the development and execution of operational strategy for those areas, partnering closely with senior technology leaders to define the future-state operating model, team structure, and investment priorities. Flexibility, systems thinking, and strong leadership judgment will be essential as teams, scope, and responsibilities evolve alongside the organization.

In addition, this role will champion availability, scalability, resilience, and reliability across cloud, network, and on-premise platforms, while influencing the broader technology organization to adopt similar standards. The leader will drive adoption of modern, AI-enabled and automation-first capabilities to enhance operational effectiveness, simplify complexity, and scale sustainably.

A key accountability includes ensuring global compliance with IT Service Management standards, tools, and processes, while continuously improving the quality, integrity, and strategic value of operational data.

Key Responsibilities

• Define, articulate, and evolve operational strategy for foundational technology services, aligning near‑t…


• Translate enterprise technology and business strategy into clear operating models, including capability roadmaps, staffing approaches, and investment priorities.


• Partner with senior leaders to shape the future-state technology operations organization, including scope boundaries, accountability models, and engagement patterns across teams.


• Demonstrate a disciplined, relentless focus on operational rigor, reliability, and strategic execution across cloud and on-premise platforms.


• Lead and evolve multiple technology operations capabilities, adapting scope and structure as the organization matures.


• Drive adoption of AI‑enabled and automation‑first practices to reduce operating costs, decrease reliance on third‑party providers, and scale repeatable processes.


• Promote a data‑driven operations model, using metrics, telemetry, and insights to inform decision‑making and continuous improvement.


• Demonstrate calm, confident leadership during high‑severity incidents, including incident command and executive‑level communication.


• Drive operations cost optimization and efficiency across the portfolio.


• Establish and reinforce resilience, recoverability, and sustainability as non‑negotiable standards and influence peers to adopt similar practices.


• Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.).


• Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity and leadership depth.


• Promote a culture of collaboration, accountability, ownership, and continuous improvement.


• Cultivate a proactive, forward‑looking operations mindset that minimizes outage risk through anticipation rather than reaction.


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