Platform Engineer - AI Tooling

SMBC Group; Charlotte (NC); Hybrid; USD 140,000 - 210,000; Full time

Job summary

SMBC Group in Charlotte is seeking a Staff AI/GenAI Engineer to design, develop, and deploy scalable AI platforms within the Platform Engineering team. You will collaborate with architecture, data, and business partners to build secure, compliant GenAI solutions hosted on Databricks and Azure, delivering enterprise-grade capabilities.

Responsibilities include defining architecture, building infra and REST/websocket services, managing MLOps and LLMops, data pipelines, GenAI workflows with RAG,

Qualifications

• Bachelor’s degree in CS, ML, DS, or related field.
• 3+ years deploying GenAI/ML models in production.
• 3+ years Python and GenAI frameworks/tools experience.
• Strong prompt engineering and RAG implementation knowledge.
• Experience with MLOps/LLMOps and ML libraries.

Responsibilities

• Define scalable AI platform architecture using Azure and Databricks.
• Develop platform infra and AI/LLM services for multiple apps.
• Own ML/LLMOps lifecycle, observability, and security.
• Build data pipelines to support AI/ML workloads.
• Develop GenAI workflows including RAG and orchestration layers.
• Evaluate emerging GenAI tech and mentor teams on platform capabilities.

Skills

Python

GenAI frameworks

Databricks

Azure AI

LangGraph

MLOps

REST APIs

CI/CD

Education

Bachelor’s degree in Computer Science or related field

Tools

Databricks Vector Search

Azure AI Search

Azure AI Document Intelligence

LangGraph

haystack

Llama Index

Job description

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

As a Staff AI/GenAI Engineer in the Platform Engineering team, you will play a pivotal role in designing, developing, and deploying AI platforms and solutions that drive business value. You will work closely with stakeholders in architecture, technology, data and business organizations. You will partner with Azure, Databricks, and other infrastructure providers to build and operate the AI/GenAI platform, ensuring robust, scalable, and secure architecture. To succeed in this role, you should be a fast learner who can quickly learn upcoming AI/GenAI technologies, and an accomplished coder capable of developing enterprise-scale applications.

This is a unique opportunity to own the GenAI technology stack, ensuring industrial-grade performance, compliance, and efficiency in a high-stakes financial environment.

Role Objectives

• Define AI Platform architecture: Design and architect a scalable, secure, and compliant AI platform utilizing Databricks and Azure Cloud Services as the foundational backbone.
• Develop platform infra and services: Develop infrastructure and REST/Websocket-based AI/LLM platform services for consumption by different downstream applications.
• Own ML/LLM ops: Apply standardized architecture patterns and MLOps/LLMOps practices for model lifecycle management, observability, and security.
• Data Engineering: Develop efficient and scalable data pipelines to support AI/ML data requirements.
• GenAI Solution Development: Build and maintain robust RAG (Retrieval-Augmented Generation) and Agentic orchestration layers using tools like LangGraph and others to enable complex, multi-step GenAI workflows.
• Evaluate Emerging Technology: Proactively identify and evaluate emerging Generative AI technologies and integrate those that drive demonstrable business value.
• Technical Mentorship: Mentor and educate broader engineering teams on state-of-the-art Generative AI techniques and platform capabilities.
  
  

Qualifications And Skills

• Bachelor’s degree in Computer Science, Machine Learning, Data Science, or related field.
• 3+ years of hands-on experience in developing, deploying, and maintaining GenAI or advanced ML models in production environments.
• 3+ years of experience in Python and GenAI frameworks/tools e.g. Databricks Vector Search, Azure AI Search, Azure AI document intelligence, LangGraph, haystack, Llama Index etc.
• Advanced knowledge of prompt engineering, model fine-tuning, embedding models, and effective RAG implementation methodologies, including vector databases, chunking strategies, GraphRAG etc.
• Deep familiarity with MLOps/LLMOps tools (e.g. MLflow), data platforms (e.g. Databricks) and cloud platforms.
• Demonstrated experience developing and deploying RESTful services, containerization, and automated CI/CD systems.
• Working knowledge of ML libraries e.g. PyTorch, TensorFlow, Hugging Face Transformers.
• Excellent communication and collaboration skills; proven ability to influence and partner with technical and non-technical stakeholders.
  
  

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].