Platform Delivery Lead

Epicor; Cleveland (OH); On-site; USD 82,000 - 131,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor in the United States is seeking a Technical Program Manager to lead complex programs from concept through launch, aligning engineering, product, and business teams around shared goals. You will build clear program plans, manage dependencies and risks, and keep stakeholders informed throughout delivery, with a focus on collaboration, data-driven decisions, and continuous improvement of processes.

You will mentor teams, drive best practices in Agile and program governance, and partner with

Qualifications

• 5+ years’ applicable experience, with demonstrated success managing complex technical programs, including 2+ years’ specialized or industry experience.
• Strong technical background in software development, systems architecture, cloud engineering, cloud architecture, or application development.
• Experience managing multiple complex programs simultaneously using Agile, Scrum, or other project management methodologies.

Responsibilities

• Lead end-to-end technical program delivery, from initial concept and planning through execution and launch.
• Partner with engineering, product, and business teams to define program scope, goals, deliverables, and measures of success.
• Develop and maintain detailed program plans, timelines, dependencies, and risk mitigation strategies.
• Facilitate technical discussions, clarify decisions, and build alignment across cross-functional teams.
• Track program progress, identify potential issues, and proactively resolve risks, blockers, and dependencies.
• Communicate program status, risks, decisions, and recommended actions to stakeholders at all levels.
• Improve program management practices, delivery processes, and collaboration across teams.

Skills

Program management experience

Stakeholder management

Agile/Scrum

Technical communication

Influence without authority

Education

Bachelor of Science in computer science or related discipline

Job description

Create long-lasting success through strong technical partnerships. As a Technical Program Manager, you will lead complex programs from concept through launch, bringing engineering, product, and business teams together around shared goals. You will be responsible for building clear program plans, managing dependencies and risks, and keeping stakeholders informed throughout delivery. We are seeking applicants with strong technical knowledge, thoughtful communication skills, and the ability to influence and collaborate across teams.

What You Will Be Doing

• Lead end-to-end technical program delivery, from initial concept and planning through execution and launch.
• Partner with engineering, product, and business teams to define program scope, goals, deliverables, and measures of success.
• Develop and maintain detailed program plans, timelines, dependencies, and risk mitigation strategies.
• Facilitate technical discussions, clarify decisions, and build alignment across cross-functional teams.
• Track program progress, identify potential issues, and proactively resolve risks, blockers, and dependencies.
• Communicate program status, risks, decisions, and recommended actions to stakeholders at all levels.
• Improve program management practices, delivery processes, and collaboration across teams.

What You Will Likely Bring

• 5+ years’ applicable experience, with demonstrated success managing complex technical programs, including 2+ years’ specialized or industry experience.
• Strong technical background in software development, systems architecture, cloud engineering, cloud architecture, or application development.
• Experience managing multiple complex programs simultaneously using Agile, Scrum, or other project management methodologies.
• Excellent written and verbal communication skills, with the ability to facilitate technical discussions and manage stakeholders at all levels.
• Strong analytical and problem-solving skills, with a focus on data-informed decision-making and proactive risk management.
• Proven ability to influence without direct authority, build alignment, and foster a collaborative team culture.
• Bachelor of Science degree in computer science or a related discipline, or equivalent experience.

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Range

Minimum: $82,000 USD Maximum: $131,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.