Platform Consultant

Bank of America; Phoenix (AZ); On-site; USD 82,000 - 116,000; Full time

Job summary

Bank of America is seeking to bolster its platform strategy and delivery through close collaboration with business, technology, and leadership to translate requirements into actionable platform initiatives.

The role emphasizes analytical rigor, problem solving, and ability to drive improvements across processes, with a strong focus on production support and release management in a complex banking environment.

Qualifications

• 5+ years’ experience in Credit U/W and/or Monitoring or related risk/analysis roles.
• Strong critical thinking, detail-oriented, and able to challenge the status quo.
• Operational excellence focus and teamwork.
• Proficient with Microsoft Excel, PowerPoint, Word, JIRA/Blueprint.
• Experience with Production Support, Technical Troubleshooting, Process Design, Agile Practices, Release Management, Testing, Change Management.

Responsibilities

• Document platform requirements with users.
• Collaborate with design and technology to specify tech/people/process.
• Define efficient, scalable solutions balancing customization and consistency.
• Ensure architecture is sustainable and adaptable to policy changes.
• Understand end-to-end platform functionality and user policies.
• Meet end-user expectations while managing risk for near- and long-term success.
• Coordinate testing capability with technology environment teams.

Skills

Attention to Detail

Problem Solving

Process Effectiveness

Production Support

Technical Troubleshooting

Agile Practices

Prioritization

Release Management

Research

Usability Testing

Adaptability

Change Management

Critical Thinking

Planning

Tools

Excel

PowerPoint

Word

JIRA/Blueprint

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Assists with developing and implementing business strategy through platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, assisting with vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Works closely with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors.

Responsibilities

• Partners with platform users to understand and document platform requirements.
• Works with design teams and technology to design technology/people/process to achieve user defined requirements.
• Defines solutions that are highly efficient and effective, balancing customization and consistency optimally.
• Holds technology accountable for sustainable and flexibly architecture that can adapt with users, requirements and credit environment evolution.
• Understands the end-to-end platform functionality and associated user policies/procedures.
• Meeting end user expectations in a manner that is operationally excellent, managing Bank risks, and setting us up for near- and long-term success.
• Works with technology environment teams and data providers to maintain testing capability that is up to date and can be used with ease to replicate production issues that may arise.

Required Qualifications

• 5+ years’ experience in Credit U/W and/or Monitoring role, and/or very strong knowledge of U/W and/or Monitoring roles/responsibilities/process through experience in a supporting, data, Risk management, and/or analysis job.
• Strong critical thinking skills, deep attention to details, and proven great at asking good questions and effectively challenging the status quo. Ability to think end-to-end through the process, identify potential unintended consequences, and craft solutions to ensure these are identified
• Detail oriented and demonstrate a high regard for operational excellence
• Individual contributor, but a great teammate with strong analytical and communication skills
• Proficient with Microsoft Excel, PowerPoint, Word, JIRA/Blueprint
• Experience with the following would be valuable:
• Production Support
• Technical Troubleshooting
• Process Design / Effectiveness
• Agile Practices
• Release Management
• Testing
• Change Management and Planning

Desired Qualifications

• Problem solver; ability to think critically and offer creative solutions.
• Strong attention to detail and a willingness to learn technical specs
• Self-starter who is able to comprehend complex business process and can convert information into simple to understand steps for execution
• Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations.
• Agile delivery experience with ability to effectively prioritize tasks in a dynamic environment
• Experience with project based work, SQL and data analysis preferred

Skills

• Attention to Detail
• Problem Solving
• Process Effectiveness
• Production Support
• Technical Troubleshooting
• Agile Practices
• Prioritization
• Release Management
• Research
• Usability Testing
• Adaptability
• Change Management
• Critical Thinking
• Planning

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)

Pay and benefits information

Pay range

$82,000.00 - $116,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.