Platform Consultant,

Verint Systems, Inc.; Augusta (ME); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Verint Systems, Inc. is seeking a Platform Consultant to act as an executive evangelist for the Verint Open CCaaS platform. This senior role blends technology and business development to drive ROI through CX automation, engaging with customers’ C-suite teams.

The Sr. Solution Consultant will collaborate with product, solutions, and services teams, educating markets, customers, and partners while leading strategic ROI-driven conversations and adoption efforts.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 5–7 years of experience in AI and Data Science.
• 10+ years of experience with contact center operations, vendor or deployment.
• Ability to communicate with senior executives and articulate value propositions.
• Strong leadership and stakeholder management skills.
• Knowledge of CRM/CDP/ERP data ecosystems is preferred.
• Experience with data lakes/data warehouses on AWS, GCP, Azure, Snowflake.
• Excellent presentation and communication skills with executives.
• Willingness to travel ~30–50%.
• Background checks and credit screening as applicable.

Responsibilities

• Operate as a senior SME selling CX automation solutions to C-suite executives with ROI focus.
• Nurture executive relationships and drive adoption and expansion opportunities.
• Maintain in-depth knowledge of ML, data science, and Verint DaVinci AI.
• Lead cross-functional teams to position the Verint Open CCaaS platform as the platform of choice.
• Present Engagment Data Hub capabilities to IT and Data Science teams.
• Provide industry insights through data architecture and analytics expertise.
• Build a thought leadership profile via speaking and networking.
• Deliver content across channels to articulate platform value to target audiences.
• Collaborate with Marketing to develop ecosystem engagement strategies.
• Identify white spaces in accounts and drive closure of opportunities.
• Maintain up-to-date knowledge of Verint products and industry trends.

Skills

Executive communication

Leadership

AI & Data Science

Customer-facing collaboration

Analytical thinking

Networking abilities

Education

Bachelor's degree or equivalent

Tools

AWS

Google Cloud (GCP)

Microsoft Azure

Snowflake

CRM

CDP

ERP

Job description

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

The Platform Consultant operates as an executive evangelist of the Verint Open CCaaS platform. This senior role combines technology and business development to leverage the latest solutions in the Verint platform. In close collaboration with other functions, the Platform Consultant establishes close relationships with our customers’ Senior Executive teams. Through the in depth understanding of the market, our customers’ needs and the Platform’s ability to drive a significant ROI, the Platform Consultant operates as trusted advisor to the customers’ C-suites. The Sr. Solution Consultant works closely with solutions and product teams and will educate and evangelize to markets, customers & partners.

Principal Duties and Essential Responsibilities:

• Operate as the lead technical SME selling CX automation solutions to C-suite executive with a strong focus on the customer’s ROI – increased capacity and improved CX experience.

• Manage and nurture executive customer relationships through ongoing ROI discussions in marque accounts. Become trusted advisor both during and post sales cycle to internal and external stakeholders driving adoption and identify expansion opportunities in close collaboration with Customer Success.

• Maintain an in-depth knowledge of machine learning and data science. The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint DaVinci AI.

• Lead Product, Sales, Solutions, and Services team to ensure the Verint Open CCaaS platform is positioned in the customer accounts as the “platform of choice” for their contact center.

• Present In-depth Verint’s Engagement Data Hub to senior IT and Data Science teams.

• Leverage in-depth data architecture or data science knowledge to influence and provide valuable insight into the industry as a whole and differentiate Verint’s platform.

• Build thought leadership profile in various ways, including taking advantage of speaking opportunities and networking. Stay up to date on related emerging AI to build and advance knowledge.

• Deliver content through various means of communication (including social media) and across many platforms that focus on why their target audience needs a Verint Open CCaaS platform.

• Work with the Marketing team to develop marketing strategies to engage the various segments of partners and customers in the ecosystem.

• Identify white spaces in customer accounts and drive closure of opportunities.

• Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.

Minimum Requirements:

• Bachelor's Degree or equivalent work experience.

• Five (5) to Seven (7) years' of experience in AI and Data Science.

• 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of solutions across the contact center as a practitioner.

• Strong ability to communicate effectively with senior executives. Able to couple technical Platform capabilities with a compelling value proposition.

• Excellent skills leading internal stakeholders. Can operate as a natural leader – based on SME and business acumen/knowledge – to lead internal functions in creating the best possible value proposition for our customers.

• Knowledge of contact center solutions is an advantage.

• Working knowledge of the data ecosystems such CRMs, CDPs, and ERPs.

• Architectural knowledge of data lakes and data warehouses. Especially Amazon, GCP, Microsoft Azure, and Snowflake.

• Strong networking abilities.

• Strong analytical and critical thinking skills.

• Excellent customer service and leadership skills.

• Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer’s senior-level executives.

• Travel approximately 30-50%.

• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

• The ability to obtain the necessary credit line required to travel.

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For US Applicants

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Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.