Plasma Processing & Customer Service Specialist (Training)

Grifols; Madison (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Grifols seeks a Plasma Processor (Customer Service) in Madison, WI to join an international healthcare team. You will collect and process donor samples, record weights, label and freeze units, and prepare shipments while maintaining high customer service standards.

The role emphasizes strong organizational, computer, and troubleshooting skills, with exposure to plasma center operations and extreme temperatures. Training is provided as part of a full-time position.

Qualifications

• Superior customer service standards.
• High School diploma or GED required.
• Willingness to work a flexible schedule.
• Interest in making a difference in the world.

Responsibilities

• Collects and processes donor samples for processing and testing.
• Records weight of product and samples.
• Labels samples and freezes units for final packing within required timeframe.
• Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab.
• Monitors stored products and reports working conditions of equipment.
• Maintains active communication and quality.

Skills

Customer service

Flexibility

Problem solving

World impact interest

Education

High School diploma or GED

Job description

Grifols seeks a Plasma Processor (Customer Service) in Madison, WI to join an international healthcare team. You will collect and process donor samples, record weights, label and freeze units, and prepare shipments while maintaining high customer service standards.

The role emphasizes strong organizational, computer, and troubleshooting skills, with exposure to plasma center operations and extreme temperatures. Training is provided as part of a full-time position.