Planting Crew Manager

Moon Valley Nurseries; El Cajon (CA); On-site; USD 70,304 - 125,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Holidays

PTO

Job summary

Moon Valley Nurseries in El Cajon, CA is seeking an experienced crew chief/installation supervisor to lead delivery and installation operations for DNP projects. The role focuses on safe driving, customer service, and coordinating crews to meet schedules and quality standards.

You will review work orders, train crew members, maintain equipment, and ensure compliance with policies while providing outstanding service to customers and managing logistics on site.

Qualifications

• At least 2 years experience as crew chief, foreman or manager.
• Experience in retail, nursery, landscaping, or related field preferred.
• Ability to coach team members to achieve business goals.
• Basic understanding of HR and sales fundamentals.
• Knowledge of plants, planting, project management and customer service.

Responsibilities

• Safely drive a flatbed truck (non-CDL) with inventory, equipment, and crew.
• Manage customer deliveries and planting installation operations.
• Provide outstanding customer service during DNP visits.
• Coach and train crew members; monitor performance and provide feedback.
• Review installation work orders to maximize effectiveness and efficiency.
• Maintain truck, inventory, tools, and equipment to company standards.
• Assist with logistics or customer service issues; upsell warranties or plants when appropriate.
• Perform other duties as assigned.

Skills

Customer service

Team coaching

Communication skills

Problem solving

Organization

Education

High school diploma or equivalent

Tools

GPS

POS systems

Job description

Job Details

Job DetailsLevel: ExperiencedJob Location: El Cajon, CA 92021Position Type: Full TimeSalary Range: $70,304.00 - $125,000.00 SalaryTravel Percentage: Up to 25%Job Shift: Open Availability Day ShiftJob Category: HorticultureJob Summary

Key Duties and Responsibilities

• Safely and efficiently drive a flatbed truck (non-CDL) with inventory, equipment, tools, and members of the planting and installation crew.
• Manage customer deliveries-and-plant (DNP) installation operations.
• Ensure that each customer receives outstanding service by providing safe, clean, and friendly DNP visit to customers, while maintaining solid product knowledge and an outstanding customer experience
• Ensure compliance with company policies and procedures through crew management, training opportunities and coaching.
• Train and develop members of the planting crew in all aspects of the installation and the customer visit by directing and monitoring the work and identifying additional training and development opportunities.
• Provide regular feedback to crew members regarding performance and conduct performance reviews in accordance with the company’s evaluation cycle.
• Ensure that crews conduct work in a professional, ethical, safe, and effective manner.
• Review and implement installation work orders, maximizing effectiveness and efficiency.
• Attain productivity and performance goals by training, motivating, mentoring, and providing feedback to colleagues and crew members.
• Ensure the protection, maintenance, and proper use of company trucks, inventory, tools, and equipment.
• Maintain company standards for outstanding truck cleanliness and condition.
• Address or escape issues that arise from crews or customers (e.g., complaints, grievances, etc.)
• Exhibit high standards of performance and professionalism at all times, and particularly with respect to customer service.
• Conduct or facilitate crew safety training including, for example, heat safety, safe vehicle operation, equipment uses, ergonomics, etc.
• Maintain adequate stock of necessary supplies and materials in the company truck.
• Assist with logistics or customer service issues that arise.
• Offer customers with onsite opportunities to purchase warranties or additional plants and services.
• Assist with any administrative issues arising from customer sales, transactions, credit card charges, payments, customer “change orders,” product exceptions, warranty sales, crew member time and attendance, etc.
• Perform other duties and tasks as assigned and as needed.

Qualifications

QualificationsQualifications: Knowledge, Skills & Abilities

• Ideal candidate will have at least 2 years of experience as a crew chief, foreman, manager, etc.
• Experience in a retail, nursery, landscaping, or related environment preferred.
• Ability to support and coach team members to accomplish business goals.
• Demonstrated basic understanding of human resources and sales fundamentals.
• Demonstrated understanding of plants, planting, project management, landscaping, and customer service
• Strong customer relation and interpersonal skills
• Clear and effective communication and documentation skills
• Demonstrated ability to self-direct and self-motivate to pursue business goals.
• Ability to work independently to complete specific tasks and meet inflexible deadlines.
• Aptitude in decision-making and problem solving.
• Ability to collaborate with others.
• Basic proficiency in using computer software applications and basic technology, such as GPS and POS systems.
• Ability to prioritize competing demands, attention to detail in written work product, and ability to follow through on tasks and goals.
• Strong organizational skills and ability to coordinate multiple projects and activities.
• Mandatory insurability with company’s insurers based on possession of a valid driver’s license, excellent record, applicable drug, and health screening,)
• DOT certification of fitness (CDL not required)
• Working knowledge of local plant communities, a plus

Education

High school diploma or equivalent preferred

Physical requirements/Working Conditions

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 15 pounds. Able to work outdoors for extended periods of time in possibly extreme conditions, including rain, heat, sun, and wind.

Other

Subject to MVR and criminal background check in accordance with applicable fair chance laws, rules, and regulations

About Us

Moon Valley Nurseries is the largest grower of box trees and palms in North America and is an industry leader and high growth company that offers competitive salaries with exceptional employee benefits including medical insurance, 401(k), holidays, and PTO to all eligible employees.

Moon Valley Nurseries is an equal opportunity employer and makes hiring and other employment decisions without regard to characteristics protected by applicable law.

Further, qualified applicants with criminal histories will be considered in accordance with all applicable state and local fair chance laws.

We are a Drug Free Workplace.