Plant Quality Systems Manager

Refresco Group; Wilson (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Savings Accounts

401(k) with Company Match

Life and AD&D Insurance

Short-term/Long-term Disability

Paid Holidays and Vacation

Job summary

Refresco Beverages US Inc. seeks a Manager Quality Systems to lead the local Quality Management System, ensuring compliance with FDA and GFSI standards. The role directs QA staff, maintains documentation, and drives continuous improvement across quality programs, audits, and data collection systems.

The position requires a bachelor’s degree in quality management, 5+ years in QA/QC in manufacturing, and strong leadership and problem-solving skills. Travel up to 50% is possible.

Qualifications

• Bachelor’s degree in quality management or related technical discipline preferred.
• Minimum 5 years of progressive experience in Quality Assurance/Quality Control in fast-paced manufacturing, preferably food/beverage.
• Experience implementing and maintaining Quality System Software (e.g., SQF, HACCP, FDA requirements).
• Strong knowledge of GFSI standards (SQF or FSSC 22000) with audit management experience.

Responsibilities

• Lead and direct work of other employees with hiring, performance management and termination responsibilities.
• Develop, implement, and continuously improve the facility’s quality systems and documentation control.
• Ensure compliance with FDA, state/city regulations, GMPs, HACCP, allergens, and kosher requirements.
• Manage internal and external audits; act as plant owner for quality projects and audit systems.
• Provide training and guidance on quality standards to cross-functional teams.
• Collaborate with internal customers to implement new or revised products in quality data collection systems.

Skills

Leadership

Problem-solving

Communication

Analytical thinking

Organizational skills

Decision-making under pressure

Education

Bachelor's degree in quality management

Quality-related discipline

Tools

Excel

Word

SAP

PowerPoint

Job description

Our vision is both simple and ambitious: to put our drinks on every table.

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how wouldYOUput our drinks on every table?

Position Description

Reporting to the Manager Quality, the Manager Quality Systems will be responsible to take a leadership role in implementing, executing, verifying, and validating the local Quality Management System. In addition, they will assume direct responsibility for compliance with the Food Safety and Modernization Act and food production licensing, certifications, and registrations are current.

Essential Job Functions:

• Adhere to and ensure compliance to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and adhere to the required personal protective equipment (PPE).
• Adhere to and ensure compliance to food quality and food safety guidelines per Refresco, Customer and/or governing bodies (ex. SQF) standards.
• Responsible for complying with FDA, state/city regulations, Refresco quality policies, GMP's, HACCP, Allergen, Kosher, etc as well as other regulations required.
• Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination.
• Provides training, direction and instruction and conducts performance evaluations.
• Provides guidance and training on work standards and expected outcomes.
• Accountable for planning and evaluating performance, staff training and development, recruitment and may contribute to pay recommendations.
• Overall plant owner for quality systems which includes document control and quality data collection applications.
• Responsible for supporting and maintaining compliance with third-party food safety and quality certification requirements, including the implementation and continual improvement of the facility’s food safety and quality management systems.
• Responsible for the development, implementation, maintenance, and continuous improvement of the SQF System and ensuring compliance with all relevant food safety and quality requirements.
• Overall plant owner for audit systems which includes internal audits and external audits.
• Will audit and verify with the local team to ensure quality systems comply per Refresco corporate guidelines.
• Plant owner for quality project to ensure proper documentation has been completed such as validation and verification protocols.
• Work with internal team to ensure proper support for local site application which includes support, design, development, test and implementation for document control and quality data collection systems.
• Work with internal customers to ensure proper new product or revised products are set up and implemented into quality data collection systems.
• Identify opportunities and implement solutions for process improvements for local quality systems.
• Drive efforts to improve quality system programs such as pest control, GMP, document control, maintenance, etc, as defined per GFSI and FDA.
• Champion governance, alignment, and communication of Best Practice for quality systems.
• Provide second level support to Quality Manager for day-to-day operations.
• Champion for local quality systems programs such as HACCP, CAPA, GFSI, FDA, Customer requirements, etc.
• Revise and update local policies as needed which includes development and upkeep of validation protocols.
• Additional functions and requirements may be assigned by manager as deemed appropriate.

Required Skills:

• Proficient in Excel, Word, SAP and Power Point.
• Ability to analyze and solve problems, results oriented.
• Organized and detail-oriented, adaptable to change.
• Able to read and understand metric system
• Leadership: Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success.
• Problem-solving: Capacity to identify and resolve production issues quickly and effectively to minimize downtime and optimize output.
• Decision-making: Aptitude for making sound decisions under pressure, considering factors like cost, quality, and time constraints.
• Communication: Strong communication skills to liaise with other departments, suppliers, and stakeholders, as well as to provide clear instructions to teams.

Education and Experience:

• A bachelor’s degree in quality management or a related technical discipline is strongly preferred.
• A minimum of 5 years of progressive experience in Quality Assurance or Quality Control within a fast-paced manufacturing environment, preferably in the food or beverage industry.
• Demonstrated experience in the successful implementation, management, and continuous improvement of Quality System Software.
• In-depth understanding of Global Food Safety Initiative (GFSI) standards, such as Safe Quality Food (SQF) or FSSC 22000, with hands-on experience managing compliance and audits.
• Proven experience working with real-time data collection systems to monitor and analyze production processes.

Working Conditions:

• Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.
• Work environment – Work and environment fasted paced, requiring ability to remain focused under pressure.
• Climate: This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments.
• Mental Stress: There is pronounced pressure from deadlines, production quotas, accuracy, or similar demands.

Travel Requirements:

• Travel (up to 50%)

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:

• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• Vacation Days and Paid Sick Time OffDays
• Discount and Total Reward Programs

Join Refresco TODAYand enjoy a rewarding CAREER!

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Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.

Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.

Equal Opportunity Employer
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