Planon Administrator

Cushman & Wakefield; Washington (District of Columbia); On-site; USD 98,000 - 115,000; Full time

Job summary

Cushman & Wakefield is seeking an experienced Planon System Administrator in Washington, DC to manage, configure, and support the Planon IWMS platform. This role ensures stability, performance, and continuous improvement for Project & Space Management operations.

Responsibilities include configuring workflows, managing security, and troubleshooting integrations. The candidate will work with clients, vendors, and internal teams to deliver reliable IWMS services and drive process improvements.

Qualifications

• Bachelor’s degree in Information Systems, Facilities Management, or related field (or equivalent experience).
• 2–5+ years of experience administering or supporting Planon IWMS or other competing corporate real estate solutions.
• Strong understanding of facilities management and/or real estate business processes.
• Experience with system configuration, workflows, and reporting.
• Strong communication and stakeholder management skills.

Responsibilities

• Administer and maintain the Planon IWMS platform, including modules for Project Management and Space & Workplace Management.
• Configure workflows, business rules, forms, dashboards, and reports to meet business requirements.
• Manage user roles, permissions, and security settings.
• Coordinate with client and vendors for configuration changes.
• Provide tier 2/3 support and troubleshoot system errors, integrations, and performance issues.
• Monitor system health, data integrity, and scheduled jobs.
• Support data imports, exports, and validations across integrations.
• Train end users and promote best practices.
• Assist with testing, UAT, and post-implementation stabilization.

Skills

Communication

Stakeholder management

Planon IWMS

Education

Bachelor's degree

Tools

Planon certification

SQL

APIs

Job description

Job Title

Planon Administrator

Job Description Summary

We are seeking an experienced Planon System Administrator to manage, configure, and support our client’s Planon Integrated Workplace Management System (IWMS). This role is responsible for ensuring the stability, performance, and continuous improvement of the Planon platform in support of Project & Space Management operations.

Job Description Key Responsibilities

System Administration & Configuration Administer and maintain the Planon IWMS platform, including modules for Project Management & Space & Workplace Management Configure workflows, business rules, forms, dashboards, and reports to meet business requirements Manage user roles, permissions, and security settings Perform any configuration changes in coordination with client and vendors CMMS specialists must be able to communicate with many different types of workers, managers, and procurement staff to schedule workers, order the correct parts, and work within budgets to carry out a maintenance or repair work plan

Support & Operations

Serve as the primary point of contact for Planon-related issues and requests for client and it’s real estate service providers. Provide tier 2/3 support and troubleshoot system errors, integrations, and performance issues Monitor system health, data integrity, and scheduled jobs Coordinate with Planon support and implementation partners as needed

Data & Integrations

Manage master data (locations, space, projects) Support integrations between Planon and other enterprise systems (ERP, HR, Procurement, Business Intelligence, FM, etc.) Perform data imports, exports, and validations

Continuous Improvement

Gather requirements from Project Management and Workplace teams Translate business needs into system enhancements and configurations Document system configurations, processes, and standard operating procedures

Testing & Implementation Support

Develop and execute test scenarios, test scripts, and UAT plans for Planon enhancements and releases Coordinate and support User Acceptance Testing with business stakeholders Validate configurations and data against documented requirements Support post-implementation stabilization

Training & Governance

Train end users, super users, and administrators Promote best practices for system usage and partner with client on data governance strategies Support audit, compliance, and reporting requirements Assist with training materials and end-user documentation Facilitate workshops, demos, and requirement review sessions Support change management efforts, including user communications and adoption strategies

Required Qualifications

Bachelor’s degree in Information Systems, Facilities Management, or related field (or equivalent experience) 2–5+ years of experience administering or supporting Planon IWMS or other competing corporate real estate solutions Strong understanding of facilities management and/or real estate business processes Experience with system configuration, workflows, and reporting Ability to troubleshoot complex system and data issues Strong communication and stakeholder management skills

Preferred Qualifications

Planon certification(s) Experience with SQL, APIs, or integration platforms Experience supporting large, multi-site organizations Familiarity with ITIL or service management processes

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 97,750.00 - $115,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.