Planning and Advice Associate - Westlake, TX

Fidelity Investments Inc.; Westlake (TX); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Fidelity Investments Inc. in Westlake, Texas, seeks a Planning and Advice Associate to guide workplace and personal investment clients through retirement planning and investment options.

You will engage in conversations, explain Fidelity’s products and planning tools, and build trusted relationships as part of a structured development path with licensing support. The role emphasizes client service, consultative selling, and collaboration within the Planning and Advice team, which supports a

Qualifications

• Strong client relationship and consultative experience.
• Experience with inbound/outbound warm leads and customer engagement.
• Interest or knowledge in financial services and retirement planning.
• Strong communication, technology, and time-management skills.
• Ability and flexibility to work in a “hybrid” work setting, both at home and in office.
• Aptitude to complete FINRA SIE, Series 7 and Series 66 upon hire.

Responsibilities

• Engage in inbound and outbound conversations to guide clients in retirement and investment needs.
• Provide guidance on Fidelity’s products, services, and planning tools.
• Develop relationship-building, planning, and service-to-sales skills through a structured development path.
• Collaborate with the Planning and Advice team to deliver personalized financial guidance and planning.

Skills

Client relationship

Inbound/outbound leads

Financial services knowledge

Communication skills

Hybrid work readiness

FINRA licensing readiness

Job description

Fidelity will not provide immigration sponsorship for this position.

The Role

As a Planning and Advice Associate, you serve as a trusted partner for our workplace and personal investment customers. You will engage in inbound and outbound conversations, provide guidance on retirement and/or investment needs, and help clients navigate Fidelity’s products, services, and planning tools. You will develop relationship‑building, planning, and service to sales skills through a structured development path with comprehensive training and licensing support.

The Expertise and Skills You Bring

• Strong client relationship and consultative experience
• Experience with inbound/outbound warm leads and customer engagement
• Interest or knowledge in financial services and retirement planning
• Strong communication, technology, and time‑management skills
• Ability and flexibility to work in a “hybrid” work setting, both at home and in office
• Aptitude to complete FINRA SIE, Series 7 and Series 66 upon hire

The Team

The Planning and Advice team helps individuals build confidence in their financial future through personalized planning and investment guidance. Team members partner with workplace participants and personal investing clients to understand their needs, build trusted relationships, and connect them with solutions aligned to their goals.

As part of a collaborative and growth-oriented environment, associates follow a structured development path designed to build financial planning expertise, client relationship skills, and consultative capabilities. The team leverages Fidelity's planning tools, research, investment solutions, and business partnerships to deliver personalized experiences and support clients in achieving long-term financial well-being.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Securities Industry Essentials (SIE) - Issuing Authority, Series 07 - FINRA, Series 66 - FINRA

Category:

Customer Service, Sales

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.