Planner/Dispatcher

The Armstrong Company; Remote; USD 60,000 - 80,000; Full time

Job summary

A logistics firm is seeking a Planner/Dispatcher for a remote position. The ideal candidate will have a minimum of 5 years of experience in planning and dispatching drivers for household goods. Responsibilities include planning transportation solutions, coordinating with drivers, and ensuring compliance with transportation regulations. Proficiency in office software and TMS is required. Strong organizational and communication skills are essential in this fast-paced environment.

Qualifications

• High School Diploma or GED required; Bachelor's or Associate preferred.
• 5+ years of HHG van planning experience is a must.
• Knowledge of transportation regulations and laws.

Responsibilities

• Plan transportation solutions for ensuring quality service.
• Coordinate with drivers for timely pickups and deliveries.
• Develop plans for data measurements and reporting.

Skills

Scheduling drivers

Planning routes

Customer service

Transportation Management Software (TMS)

Office software proficiency

Education

High School Diploma or GED

Bachelor's or Associate Degree in Transportation/Logistics

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Planner/Dispatcher (U.S.-based remote position!)

Job Category: Driver & Dispatch

Requisition Number: PLANN002056

Posted : February 5, 2026

Employment Type: Full-Time

Location: Remote

Location Address: 1957 Shared Services, 8275 Tournament Dr, STE 200, Memphis, TN 38125, USA

The Planner/Dispatcher will be responsible for planning, scheduling, and dispatching drivers to customer shipments. In this role, your duties will include communicating with field agents, salespersons, coordinators, and customers to record details about shipments, arrange pick-up times, and discuss any special handling issues. In addition, the Planner/Dispatcher will review driver logs and maintain various records, such as those pertaining to dispatched calls, vehicle repair, freight bills, and arrival times. Ideal candidates will exhibit extensive experience in dispatching trucks with both household goods and commercial items, building relationships with various parties and providers to include clients, drivers, agents, clients, and other industry professionals, and have the ability to multi‑task and independently work under pressure in a fast‑paced environment with many deadlines.

Key Responsibilities

• Plan transportation solutions for customers to ensure quality service.
• Coordinate with drivers to perform timely pickups and deliveries.
• Communicate with all parties about shipment details, pickup/delivery, & special handling requests.
• Develop and implement plans for data measurements and reporting.
• Plan all routes and accommodate changes as needed.
• Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Maintain understanding of DOT regulations, industry changes, UniGroup policies & tariffs.
• Ensure Armstrong drivers are compliant with all DOT, compliance, and safety regulations.
• Review drivers’ logs, including dispatched calls and arrival times.
• Monitor truck repairs and maintenance schedules. Log customer shipping schedules and complaints.
• Build relationships with UniGroup agencies for hauling opportunities and order sharing partnerships.
• Work closely with UniGroup to ensure movement of overflows, containers, and trailers.
• Refine and enhance departmental procedures and best practices.
• Any other duties as assigned by Manager.

Minimum Qualifications

• High School Diploma or GED. Bachelor's or Associate Degree in Transportation/Logistics preferred.
• 5+ years of HHG van planning experience is required.
• Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
• Extensive experience in customer services.
• Experience with Transportation Management Software (TMS)
• Proficiency in office software, including Microsoft Word, Excel, and Outlook.
• Knowledge of applicable transportation regulations and laws.
• Excellent organizational, communication, and time management skills.

Physical Requirements

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 50 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.
• Must be able to travel as necessary.
• Must be able to work extensive hours in any given day(s).

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.