Planisware Hypercare Specialist — Remote (EU TZ)

X2nations; Germany (OH); Hybrid; USD 47,934 - 73,042; Full time

Job summary

X2nations is seeking a motivated Junior Planisware Functional Hypercare Support to assist post‑deployment activities, troubleshoot configurations, and manage Planisware data.

Work remotely from a cost‑efficient country, aligned to European time zones, with occasional travel to Germany. You will train end‑users, support incidents, and help optimize workflows while mentoring junior teammates.

Qualifications

• Minimum 2 years as Planisware consultant or in a related Hypercare/support role.
• Based in a cost-efficient country (excluding India) and able to work fully in European time zones.
• Willingness to travel occasionally to Germany for project needs.
• In-depth knowledge of Planisware features, functionalities, and best practices.
• Experience in portfolio and/or project management (PPM modules in Planisware).
• Strong written and oral communication skills in English.
• German language skills advantageous for end-users.

Responsibilities

• Provide Hypercare support to post-deployment superusers.
• Configure, test, deploy, and support Planisware applications for client organizations.
• Identify and resolve issues related to Planisware customizations, configurations, and data management.
• Analyze and improve business workflows using Planisware capabilities.
• Support incident and service request management processes (ITIL framework, ServiceNow).
• Assist in Planisware configuration and customization to meet organizational needs.
• Conduct training sessions (English & German) for end-users and stakeholders.
• Facilitate workshops and feedback sessions to ensure proper Planisware usage.
• Serve as a point of contact for troubleshooting and user support.
• Maintain system documentation (processes, changes, and user guides).
• Support change management initiatives related to Planisware adoption.
• Promote best practices in project management and resource planning.
• Oversee the deployment of new features/upgrades with minimal user disruption.
• Mentor and guide junior team members on effective Planisware utilization.
• Monitor and evaluate Planisware performance to align with organizational goals.

Skills

Planisware

Hypercare

ITIL

ServiceNow

English

German

Communication

Tools

ServiceNow

Job description

X2nations is seeking a motivated Junior Planisware Functional Hypercare Support to assist post‑deployment activities, troubleshoot configurations, and manage Planisware data.

Work remotely from a cost‑efficient country, aligned to European time zones, with occasional travel to Germany. You will train end‑users, support incidents, and help optimize workflows while mentoring junior teammates.