Planet Fitness - Overnight Member Services Representative - Part Time - Rocklin

Taymax Group; Rocklin (CA); Sur place; USD 23 000 - 24 000; Plein temps

Résumé du poste

Taymax Group is hiring a Member Services Representative in Rocklin, CA. This role focuses on delivering a superior member experience at Planet Fitness locations, greeting members, processing signups, and maintaining a welcoming club environment.

You will handle front desk tasks, assist with tours, manage member accounts, and ensure daily club operations run smoothly while upholding excellent customer service standards.

Qualifications

• Must be 18 years or older
• High School diploma or GED required
• Customer service background preferred
• Basic computer proficiency
• Punctuality and reliability essential
• Ability to work independently and as part of a team

Responsabilités

• Greet members and guests with exceptional service.
• Handle front desk duties: answer phones, check in members, and assist with tours.
• Sign up new members and calculate rates and monthly payments.
• Maintain orderly front desk and assist the Club Manager with cash handling.
• Update and troubleshoot member accounts; respond to questions promptly.
• Ensure club cleanliness and complete daily duties within the shift.

Connaissances

Customer service

Front desk

Teamwork

Computer basics

Punctuality

Communication

Formation

High School diploma/GED

Description du poste

Rocklin, CA

6831 Lonetree Boulevard, Rocklin, CA 95765, United States of America

Pay : $16.90 - $17.50

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • Take prospective members on tours.
  
  
  • Sign up new members calculating rates and monthly payment amounts.
  
  
  • Assist the Club Manager in counting out the drawer as needed.
  
  
  
  


• Facilitate needed updates to member's accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.
  
  
  
  • Completing daily assigned within first hour of your shift.
  
  
  • Helping complete priority cleaning list each day.
  
  
  • Completing walk-around and bathroom checks periodically.
  
  
  • Helping complete any special cleaning projects as needed.
  
  
  
  


• Other duties and responsibilities based on club needs.

Qualifications

• Must be 18 years of age or older.


• High School diploma/GED equivalent required.


• Customer service background preferred.


• Basic computer proficiency.


• Punctuality and reliability are a must.


• Ability to work independently as well as part of a team.


• A positive, upbeat attitude and a passion for fitness and health!


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

• Continual standing and walking during shift.


• Continual talking in person or on the phone during shift.


• Must be able to occasionally lift up to 50 lbs.


• Will occasionally encounter toxic chemicals during shift.

About Us

Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire.

With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at [e-mail] to make an accommodation request.