Planet Fitness - Member Services Representative - Part Time - Tyler Street

Taymax; Riverside (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group is hiring a Member Services Representative at its Riverside, CA Planet Fitness club. You will greet members, prospective members and guests, perform front desk tasks, sign up new members, and keep the club clean and welcoming.

This role emphasizes customer service, teamwork and reliability. You’ll operate the check-in system, assist with member inquiries, and support the Club Manager to ensure an exceptional Judgement Free Zone experience.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Front desk

Phone etiquette

Computer skills

Teamwork

Punctuality

Education

High School diploma

Job description

Riverside (Tyler Street), CA

3380 Tyler Street, Riverside, CA 92503, United States of America

Pay : $16.90 - $17.50

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Take prospective members on tours.
  • Sign up new members calculating rates and monthly payment amounts.
  • Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
  • Completing daily assigned within first hour of your shift.
  • Helping complete priority cleaning list each day.
  • Completing walk-around and bathroom checks periodically.
  • Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

About Us

Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire.

With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone. More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in al