Planet Fitness

Planet Fitness; Odessa (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Planet Fitness is seeking an Assistant Club Manager to help oversee daily club operations and deliver an exceptional member experience. You will assist the Club Manager, lead frontline staff, and drive metrics in a high-energy Judgement Free Zone environment.

The role requires a strong customer service background, prior leadership in retail or fitness, and a self-motivated, organized approach to maintaining a welcoming, clean, and safe club for all members.

Qualifications

• Excellent Customer Service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self-starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Assist in oversight of club operations and guarantee an exceptional member experience.
• Support Club Manager in achieving financial stability and key metrics.
• Lead and inspire teammates to deliver top quality service and maintain a high-energy environment.
• Ensure cleanliness, safety, and smooth daily operations of the club.
• Support recruitment, training, and performance development of staff.

Skills

Customer service

Team leadership

Communication

Self-motivation

Organization

Education

High School Diploma/GED

Job description

THE PLANET FITNESS MISSIONWe at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgement free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!ORGANIZATION OVERVIEWTitle: Assistant Club ManagerReports To: Club ManagerFLSA Classification: Non-ExemptTHE OPPORTUNITYLook no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived!United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!What You'll Be DoingWe are looking for a motivated individual to join our team as an Assistant Manager and grow into a greater opportunity with United FP. The Assistant Manager will be responsible for assisting with oversight of club operations, guaranteeing an exceptional member experience and ensuring financially stability of the club. This position plays a critical role in assisting with managing our teammates to maintain a high-energy environment in the Judgement Free Zone. We want to give you the tools to succeed and work for a company in a competitive environment that lives its Core Values. What are our Core Values, you might ask? They are: We Win Together| Be Better Every Day| Be Kind & Respectful| Do the Right Thing| and Everyone Matters• Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.• Able to drive club metrics in alignment with business performance.• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modifies execution as needed to improve performance.• Uphold company standards to deliver the mission and values; manage a clean, friendly, and wellmaintained club.• Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in \"like new\" condition.• Front End employees to promote career growth through training, development, and performance assessment.• Perform other duties as assigned by the Club Manager.Note: This job description is just the beginning of how you can contribute to the growth of our business. We look forward to the journey ahead and how duties, responsibilities, and activities may change as we learn and grow.What You'll Bring to the Table:• Must be a minimum of 18 years of age.• High School Diploma/GED equivalent.• Excellent Customer Service skills with a high degree of member care.• Previous experience leading teams in the retail or fitness environment.• Self-starter, motivated and enthusiastic about creating the best experience for members.• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.Physical Demand• Must be able to occasionally lift, push, or pull at least 50 lbs.• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.