Placement Support Specialist (Special Programs Case Manager I)

Elevance Health, Inc.; Raleigh (NC); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Elevance Health is hiring a Placement Support Specialist to perform telephonic and home-visit case management for special programs such as Foster Care. The role emphasizes integrated physical and behavioral health care, cost management, and whole-person care.

The position requires licensure by state law (RN, LCSW, LMHC, LPC, LMFT, or psychologist) and 3+ years of clinical experience in social work or related fields, with travel within North Carolina and occasional office attendance as needed.

Qualifications

• Requires MS/MA in social work or nursing with licensure and 3+ years of clinical experience in social work counseling.
• Active, current valid license as RN, LCSW, LMHC, LPC, LMFT, or Clinical Psychologist as applicable by state law.

Responsibilities

• Conducts assessments to identify individual needs.
• Develops comprehensive care plans addressing objectives identified in assessment.
• Supports member access to quality, cost-effective care and adjusts plans as needed.
• Coordinates with internal and external resources for integrated whole-person care.
• Addresses social determinants of health within care planning.
• Works with state agencies and networks to access services and support.
• Builds partnerships with populations and families, considering cultural and linguistic needs.
• Evaluates health needs and identifies applicable services and resources with members.
• Provides information including patient education, medication reconciliation, and follow-up care coordination.

Skills

Field travel

Client assessment

Care planning

Agency collaboration

Education

MSW/MA in social work

RN or licensed behavioral health professional

Job description

Placement Support Specialist

North Carolina residency is required!

Location: We are currently seeking people throughout the State of North Carolina.

Field

This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Placement Support Specialist/Special Programs Case Manager I is responsible for performing case management telephonically and/or by home visits within the scope of licensure for special programs, such as Foster Care. Manage overall healthcare costs for the designated population via integrated (physical health/behavioral health) case management and whole person’s health.

How you will make an impact

• Conducts assessments to identify individual needs.
• Develops comprehensive care plan to address objectives and goals as identified during assessment.
• Supports member access to appropriate quality and cost‑effective care and modifies plan(s) as needed.
• Coordinates with internal and external resources to meet identified needs of the member in terms of integrated (physical and behavioral) whole person care.
• Coordinates social determinants of health to meet the needs of the members and incorporates that into care planning.
• Works closely with various state agencies. Maintains knowledge of the philosophy system of care; a spectrum of effective, community‑based services and support for those with or at risk for mental health or other challenges and their families, that is organized into a coordinated network.
• Builds meaningful partnerships with designated populations and their families, and addresses cultural and linguistic needs, to help them function better at home, in the community, and throughout life.
• Evaluates health needs and identifies applicable services and resources in conjunction with members and their families.
• Provides important information including patient education, medication reconciliation, and identification of community resources and assists with arrangement of follow‑up care

Minimum requirements

• Requires MS/MA in social work, counseling, or a related behavioral health field or a degree in nursing and minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background. Requires an active, current and valid license as an RN, LCSW (as applicable by state law and scope of practice), LMHC, LPC (as allowed by applicable state laws), LMFT, or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States.

Preferred Skills, Capabilities and Experiences

• Experience working with specialty populations preferred.
• Clinical experience in social work counseling with a broad range of complex psychiatric/substance abuse and/or medical disorders preferred.
• Being able to travel within your assigned DSS Region is highly preferred.

We are unable to accommodate LCSW-A, LCMHC-A or any other associate level licenses.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success – for our consumers, our associates, our communities and our business.

We offer a range of market‑competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member‑facing roles to become vaccinated against COVID‑19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.