Pizza Store Assistant Manager: Lead Ops & Service

SmartRecruiters, Inc.; Illinois; On-site; USD 42,000 - 64,000; Full time

Job summary

SmartRecruiters, Inc. is seeking an enthusiastic Assistant Manager to join our team at 2278 Washington Road. You will partner with the Store Manager to drive operational excellence, mentor staff, and deliver exceptional customer experiences.

You will oversee daily store operations, manage cash handling and POS, and ensure safety standards while developing a positive team culture and achieving performance goals.

Qualifications

• Experience in restaurant, food service, or retail management.
• Strong leadership capabilities to inspire diverse teams.
• Excellent customer service and professional demeanor.
• Proficiency in cash handling and basic accounting.
• Familiarity with health, safety, and compliance standards.

Responsibilities

• Oversee and manage daily store operations, ensuring efficient workflow and adherence to company standards.
• Lead, motivate, and mentor team members to achieve performance goals and maintain high morale.
• Deliver exceptional customer service by addressing inquiries, resolving concerns professionally, and ensuring customer satisfaction.
• Manage cash handling, financial transactions, and point-of-sale operations with accuracy and transparency.
• Train, develop, and support new and existing team members through coaching and constructive feedback.
• Maintain a clean, organized, and safe work environment in compliance with health and safety regulations.
• Process customer orders promptly and accurately while managing phone communications.
• Collaborate with the Store Manager to implement company policies, procedures, and strategic initiatives.
• Analyze inventory levels, manage stock control, and contribute to cost optimization efforts.
• Develop and manage staff schedules to meet business needs while considering team member availability and preferences.
• Make sound, decisive decisions in high-pressure situations while remaining calm and focused.
• Foster an inclusive, collaborative, and positive work culture that celebrates team achievements.
• Monitor performance metrics and provide analytical insights to support continuous improvement.

Skills

Team leadership

Customer service

Operations management

Cash handling

Inventory management

Scheduling

Safety compliance

Communication

Problem solving

Education

High school diploma or equivalent

Management training or certification preferred

Tools

POS systems

Basic computer applications

Job description

SmartRecruiters, Inc. is seeking an enthusiastic Assistant Manager to join our team at 2278 Washington Road. You will partner with the Store Manager to drive operational excellence, mentor staff, and deliver exceptional customer experiences.

You will oversee daily store operations, manage cash handling and POS, and ensure safety standards while developing a positive team culture and achieving performance goals.