Pizza Shift Lead — Customer Experience & Operations

Domino's; McLean (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

Domino’s McLean is seeking a team-oriented associate to assist in daily oversight of sales, costs, customer service and food quality, while upholding Domino’s image standards. You will help lead a fast-paced shift, greet customers, take orders professionally, and ensure accuracy and speed across all stations.

This role requires strong communication, multi-tasking, and basic POS skills, with the ability to work with management on scheduling, inventory, and training of new team members.

Qualifications

• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders.
• Superb ability to multi-task
• Ability to function in a dynamic, fasted paced environment
• Ability to adjust to changing priorities
• Ability to enter orders using a computer keyboard or touch screen
• Ability to take orders over the counter or phone
• Ability to work independently and as part of a team
• Ability to lead the team on duty!

Responsibilities

• Provides leadership support to the Manager on Duty (MOD).
• Maintains high standards of customer service during high-volume, fast-paced operations.
• Communicates clearly and positively with management and team members.
• Greets customers in person or via phone and takes order professionally and promptly.
• Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
• Helps support shift management.
• Communicates daily job assignments on each shift.
• Oversees pre-close functions while ensuring service and food quality standards are maintained.
• Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily report(s).
• Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.
• Avails chances to “up-sell” additional products
• Masters Point of Sale (POS) computer systems for automated order taking.
• Handles currency and credit transactions quickly and accurately.
• Follows procedures for safe food preparation, assembly and presentation.
• Assists management with inventory control and stock ordering.
• Builds loyal customers through friendly interactions and consistent appreciation.
• Resolves complaints promptly and professionally.
• Cross-trains and coordinates scheduling with team members to ensure seamless service.
• Takes initiative to find extra tasks when scheduled duties are complete.
• Assemble and fold boxes. Affix labels and promotional materials as needed.
• Prepares a variety of pizzas and other menu items.
• Measures ingredients required for specific items being prepared.
• Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously.
• Cleans, stocks and restocks work stations and display cases.
• Transfers supplies and tools between storage and work areas.
• Packs, weighs, and labels products as required.
• Ensures supervisor is aware of food shortages.
• Adhere with all quality standards, principles, guidelines and policies
• Perform other duties as assigned.

Skills

Customer service

Leadership

Communication

Cash handling

POS systems

Tools

POS systems

Job description

Domino’s McLean is seeking a team-oriented associate to assist in daily oversight of sales, costs, customer service and food quality, while upholding Domino’s image standards. You will help lead a fast-paced shift, greet customers, take orders professionally, and ensure accuracy and speed across all stations.

This role requires strong communication, multi-tasking, and basic POS skills, with the ability to work with management on scheduling, inventory, and training of new team members.