Pizza Jr. Shift Lead

Mattengas Goombas Pizzeria, LLC; San Antonio, Northern (TX, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Mattenga's Pizzeria O'Connor is seeking a Shift Lead to ensure smooth daily operations during assigned shifts. You will oversee team performance, maintain high food quality and customer service standards, and provide confident leadership to foster a positive work environment.

The ideal candidate balances hands-on responsibilities with effective team management to drive success. Evening, weekend, and holiday availability is preferred.

Qualifications

• Proven leadership skills with the ability to motivate and manage a team.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to analyze situations critically and develop effective solutions.
• Flexibility to work evenings, weekends, and holidays as needed.
• Previous experience in food service or hospitality.
• Ability to stay calm and organized in a fast-paced environment.
• Must be able to stand for extended periods and lift up to 30 lbs.
• Food Handler or Food Manager certification.

Responsibilities

• Oversee daily shift operations, including opening, closing, and shift transitions.
• Maintain food quality, safety, and cleanliness standards throughout the restaurant.
• Monitor inventory levels and communicate needs to management.
• Ensure orders are prepared accurately and delivered promptly.
• Guide and support team members during the shift.
• Delegate tasks effectively to maintain workflow and efficiency.
• Train new employees on procedures, system, and customer service expectations.
• Address minor performance or customer issues in real time.
• Greet customers and ensure a welcoming, friendly environment.
• Resolve customer concerns professionally and promptly.

Skills

Leadership

Organizational skills

Communication

Problem solving

Flexibility

Team supervision

Customer service

Stamina

Food Handler certification

Education

Food Handler or Food Manager certification

Tools

POS software

Restaurant management systems

Job description

The Shift Lead at Mattenga's is essential in ensuring smooth daily operations during assigned shifts. This role involves overseeing team performance, maintaining high standards for food quality and customer service, and providing confident leadership to foster a positive work environment. The ideal candidate balances hands-on responsibilities with effective team management to drive success.

Key Responsibilities

• Operational Leadership:-Oversee daily shift operations, including opening, closing, and shift transitions-Maintain food quality, safety, and cleanliness standards throughout the restaurant-Monitor inventory levels and communicate needs to management-Ensure orders are prepared accurately and delivered promptly
• Team Support & Supervision:-Guide and support team members during the shift-Delegate tasks effectively to maintain workflow and efficiency-Train new employees on procedures, system, and customer service expectations-Address minor performance or customer issues in real time
• Customer Service:-Greet customers and ensure a welcoming, friendly environment-Resolve customer concerns professionally and promptly-Maintain a high standard of hospitality, whether dine‑in, takeout, or delivery

Required Qualifications

• Proven leadership skills with the ability to motivate and manage a team
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to analyze situations critically and develop effective solutions
• Flexibility to work evenings, weekends, and holidays as needed
• Previous experience in food service or hospitality
• Ability to stay calm and organized in a fast‑paced environment
• Must be able to stand for extended periods and lift up to 30 lbs
• Food Handler or Food Manager certification

Preferred Qualifications

• Experience with restaurant management systems and POS software
• Familiarity with basic inventory management

Application Process

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About Mattenga's Pizzeria O'Connor

Company Overview

O'Connor2023, 2024, 2025 Choice San Antonio's Favorite Pizza2025 Pizza Today Pizzeria of the Year2025 KSAT Pizza of the Year2025 Pizza Fest San Antonio's Judge's Choice2025 Pizza Fest San Antonio's Kid's Choice

Mission

Mattenga's gathers friends and families together to deepen relationships for the glory of God.

Vision

We train people for success in life through excellence and diligence.

Culture

Texas Hospitality.Mattenga’s guests must experience the definition of Texas Hospitality when they come in our location. This means a big smile, a warm “Welcome to Mattenga’s, y’all” and very attentive service throughout the entire time they are with us. This also means that we let each guest know that we are looking forward to seeing them come back again soon. “Y’all come back soon, ya hear?”INVESTMattenga’s is all about investing. We invest in ourselves so we can serve others. The best investment one can make is in one’s personal growth, modern language for gaining wisdom from what others have learned and applying it to our lives and business. 2T22ENGINEEREDMatt and Enga met at engineering school. We engineer everything we can to deliver the service, efficiency, fast and accurate , experience we can. To do it, we have to use precisely engineered machines (checklists) to deliver on our 10-20-30 rule consistently. Ecc 9:10WIN X3First, our customers must win from coming to Mattenga’s. They must experience the love in the living room, they must get their food fast, and they must get the right food.Second, our team must WIN when they work at our company. This must be an opportunity for everyone to grow, to learn and to serve the community around us.Third, our company must win in order to make the first two possible. This means the company is profitable, expenses are in line, and we live #nowaste 1 Cor 10:31

Our Values

A great Mattenganite at Mattenga's Pizzeria is dependable, honest, and passionate about delivering excellent service. They show up on time, work hard during busy shifts, and treat customers and teammates with respect. With strong ethics and a positive attitude, they take pride in cleanliness, food quality, and teamwork—making the restaurant a welcoming place for everyone. A Mattenganite follow the Mission and Core values of the company and ensures the 3Xwin.

Integrity – Always honest and trustworthy in actions and decisions.

Accountability- Takes responsibility for actions and outcomes, both good and bad

Reliability - Consistently meets deadlines, shows up on time, and follows through on commitments.

Teamwork- Collaborates effectively, respects others’ contributions, and supports team goals.

Adaptability- Embraces change, learns quickly, and adjusts to new challenges or environments.

Initiative- Proactively seeks solutions, takes action without being asked, and goes beyond the minimum.

Communication- Expresses ideas clearly, listens actively, and keeps others informed.

Professionalism- Maintains a respectful, courteous, and composed demeanor in all situations.

Growth Mindset - Seeks feedback, learns from mistakes, and strives for continuous improvement

Customer Focus- Prioritizes the needs of guest or stakeholders and works to exceed expectations

Employee Benefits Eligibility At Mattenga's:We believe in supporting our team from day one. After your first 30 days of employment, you’ll become eligible for a range of employee benefits designed to promote your health, life, and overall well-being. This waiting period allows us to ensure a smooth onboarding experience while confirming mutual fit. Once eligible, you’ll gain access to benefits such as health insurance, urgent care, disability, and life plans —because we’re invested in your long-term success.

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