PIP Claim Specialist - Michigan

Aaa-the-Auto-Club-Grou; Michigan; Hybrid; USD 67,000 - 105,000; Full time

Benefits offered by this job

AAA membership and travel discounts

Job summary

The Auto Club Group (AAA) in Michigan is seeking a PIP Claim Specialist to help members navigate Personal Injury Protection claims. In this highly autonomous role, you will apply investigative, analytical, and negotiation skills to manage Michigan PIP claims from inception through resolution.

You will review claims, contact insured and other parties, perform complex coverage analyses, and document thoroughly in the claims system while coordinating with underwriting, recovery, and SIU as needed.

Qualifications

• Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
• In states where an Adjuster’s license is required, must be eligible to acquire a State Adjuster’s license within 90 days of hire.
• A valid driver's license is required if in-person inspections or meetings are part of the role.

Responsibilities

• Review assigned claims and contact insured/affected parties.
• Set expectations for remaining claim steps and document in the claims system.
• Perform complex coverage analysis and determine applicable benefits, limits, exclusions, and recovery potential.
• Investigate facts to determine if a claim should be paid and the amount.
• Document and code the claim file and coordinate with underwriting, recovery, or SIU as needed.
• Use strong negotiating skills to manage claims and settlements.
• Handle Michigan PIP intermediate claims including fractures and other injuries, potentially involving attorney-represented claims.

Skills

Negotiation skills

Investigative expertise

Analytical thinking

Communication skills

Customer service

Education

Associate degree in Business Administration/Insurance

Job description

Job Type:Full timeExempt/Non Exempt:SalaryJob Description:Location Details:HybridPosition Schedule / Shift:Monday-Friday 8:30am-5:30pm ETPosition Summary:Join AAA – The Auto Club Group as a Michigan PIP Claim Specialist , where you'll play a critical role in helping members navigate some of life's most challenging events. In this highly autonomous position, you'll leverage your investigative expertise, analytical thinking, and negotiation skills to manage complex Michigan Personal Injury Protection (PIP) claims from inception through resolution.Key Responsibilities:In this position, you will have the opportunity to:Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system.Complete complex coverage analysis.Ensure all possible policyholder benefits are identified.Create additional sub-claims if needed.Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.Evaluate the financial value of the loss.Approve payments for the appropriate parties accordingly.Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.Utilize strong negotiating skills.Claim Specialists are assigned to the PIP unit and are responsible for Michigan PIP intermediate claims involving fractures, mild closed head injuries, surgical procedures, and claims involving attendant care. The role may require proficiency in dealing with the MCCA and attorney represented claims. May handle losses beyond those identified previously. Work with insureds, physicians’ offices and medical insurance carriers to obtain necessary information to complete the claims review process and make the appropriate determinationsQualifications:RequiredEducation (including minimum education and any licensing/certifications):Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experienceIn states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states.A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.Experience:Three years of experience or equivalent training in the following:negotiation of claim settlementssecuring and evaluating evidencepreparing manual and electronic estimatessubrogation claimsresolving coverage questionstaking statementsestablishing clear evaluation and resolution plans for claimsKnowledge and Skills:Advance knowledge of:Essential Insurance Act (Michigan)Fair Trade Practices Act as it relates to claimsSubrogation procedures and processesIntercompany arbitrationHandling simple litigationAdvance knowledge of:Negligence LawNo-Fault Lawmedical terminology and human anatomyMCCA and attorney represented claimsSkills:handle claims to the line Claim Handling Standardsfollow and apply ACG Claim policies, procedures and guidelineswork within assigned ACG Claim systems including basic PC softwareperform basic claim file review and investigationsdemonstrate effective communication skills (verbal and written)demonstrate customer service skills by building and maintaining relationships with insured/claimants while exhibiting understanding of their problems and responding to questions and concernsanalyze and solve problems while demonstrating sound decision-making skillsprioritize claim related functionsprocess time sensitive data and information from multiple sourcesmanage time, organize and plan workload and responsibilitiessafely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.research analyze and interpret subrogation laws in various statestravel outside of assigned territory which may involve overnight stayrelocate, work evenings or weekendsPreferredEducation:Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experienceCompletion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalentCPCU coursework or designationWork Environment:This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.Compensation & Benefits Overview:ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).CompensationA MI PIP Claim Specialist earns a competitive annual salary of $67,317.20-$104,811.20 along with the opportunity for an annual company bonus incentive.BenefitsAt ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.Health & WellnessMedical plans with multiple coverage options, including HSA eligibility.Prescription drug coverage.Dental and vision benefits.Employee Assistance Program (confidential support services).Financial Protection & InsuranceCompany-paid basic life insurance.Optional supplemental life insurance and dependent coverage.Short-term and long-term disability coverage.Critical illness, accident, and pet insurance options.Retirement & Savings401(k) plan to support long-term financial goals.3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.Time Off & LeavePaid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.Paid holidays:Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays will vary by business schedulesPart-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays will vary by business unit schedules.Paid leave programs, including parental, bereavement, jury duty, and military leave.Career Growth & EducationTuition assistance (up to $5,250 annually; 80% covered by ACG).Professional certification support with 100% reimbursement for eligible programs.Opportunities for career development and advancement.Additional PerksComplimentary AAA membership with roadside assistance and travel discounts.Adoption assistance program.Job Posting Period:This position is expected to remain posted through August 12, 2026; however, it may close at any time once a qualified candidate pool is identified.#LI-AH2#appcastWho We AreBecome a part of something bigger.The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.To learn more about AAA The Auto Club Group visit www.aaa.comImportant Note:ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.Regular and reliable attendance is essential for the function of this job.AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.