PINK Supervisor-Concord

Victoria’s Secret & Co.; Wilmington (DE); On-site; USD 23,000 - 28,000; Full time

Job summary

Victoria’s Secret & Co. in Wilmington, DE is seeking a PINK Supervisor who delivers exceptional customer and associate experiences to drive top-line sales.

You will lead brand presentation, selling behaviors, and store operations under the guidance of a PINK Manager. Join a values-based team focused on the customer, with duties spanning coaching, floorset execution, product storytelling, and collaboration with store leadership.

Qualifications

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Demonstrates excellent merchandising skills.
• Experience with influencing cross-functional partners in informal and formal settings.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).
• Experience directing other individuals in the performance of their job duties preferred
• 1+ years of retail leadership experience preferred

Responsibilities

• The PINK Supervisor ensures a strong customer and brand environment by supporting a store that delivers a compelling and consistent PINK experience.
• They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives.
• Specifically, the PINK Supervisor is responsible for executing and maintaining: visual execution within the PINK business, product storytelling and selling behaviors, sales floor and fitting room standards, category-level execution aligned to brand priorities, partners with Operations Leaders to ensure product availability and readiness, identifies risks and opportunities related to customer and brand experience, scope may vary by store size and complexity.

Skills

Brand passion

Merchandising

Cross-functional influence

Self-improvement mindset

Flexible scheduling

Lifting up to 40 lbs

Technology use

Team leadership

Retail leadership experience

Job description

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description

A Victoria’s Secret & Co PINK Supervisor is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role is accountable for brand and customer experience execution within the store. In higher complexity stores, accountability is shared with and guided by a PINK Manager. This role reports to the Store Manager or PINK Manager, as assigned.

Key Responsibilities

The PINK Supervisor ensures a strong customer and brand environment by supporting a store that delivers a compelling and consistent PINK experience. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Supervisor is responsible for executing and maintaining:

• Visual execution within the PINK business
• Product storytelling and selling behaviors that bring the brand to life
• Sales floor and fitting room standards (if applicable)
• Category-level execution aligned to brand priorities and direction
• Partners with Operations Leaders to ensure product availability and readiness
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies.
• Demonstrating and leading company policy and procedures.
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing.

Minimum Salary: $17.00

Maximum Salary: $20.40

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Passion for Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty
• Demonstrates excellent merchandising skills.
• Experience with influencing cross-functional partners in informal and formal settings
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).
• Experience directing other individuals in the performance of their job duties preferred
• 1+ years of retail leadership experience preferred

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.