PINK Manager-Wisconsin Ave

Victoria’s Secret & Co.; Washington (District of Columbia); On-site; USD 36,000 - 46,000; Full time

Job summary

Victoria’s Secret & Co seeks a PINK Manager to lead store operations with a focus on delivering exceptional customer and associate experiences. In higher-volume stores, you will direct approach, coaching, and prioritization to ensure consistent execution under Store Manager guidance.

The role involves leading the team, driving top-line sales, and applying brand standards to daily actions while managing a flexible schedule including nights and weekends.

Qualifications

• Proven leadership experience in retail.
• Strong customer satisfaction focus and loyalty-building ability.
• Experience coaching and developing direct reports to the next level.
• Ability to influence cross-functional partners and drive results.
• Comfort with flexible schedule including nights/weekends.

Responsibilities

• Translate brand direction into clear priorities and daily actions on the sales floor.
• Lead product storytelling and selling behaviors to protect the customer experience.
• Provide category-level performance insights using company tools/reports.
• Oversee sales floor standards and fitting room operations where applicable.
• Manage talent lifecycle, including interviewing and hiring decisions with Store Manager.
• Direct reports such as PINK Supervisors and Selling Associates as assigned.
• Lead in higher volume or more complex environments to drive business performance.

Skills

Leadership

Customer focus

Coaching

Hiring decisions

Brand storytelling

Tools

Headsets

Mobile devices

Computers

Job description

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

Click here for benefit details related to this position.

Minimum Salary: $25.80

Maximum Salary: $33.05

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
• A sense of self‑awareness with an interest in seeking feedback to improve and develop
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work
• Experience with influencing cross-functional partners in informal and formal settings
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology (headsets, mobile devices, computers)
• 3+ years of retail leadership experience preferred.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.