PINK Manager-Pacific View Ventura

Victoria's Secret; California (MO); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Victoria's Secret is seeking a PINK Manager to lead the customer and brand experience in a high-volume store. You will coach Brand Supervisors, manage talent decisions, and ensure consistent execution of visual standards and product storytelling.

You will report to the Store Manager and partner with the leadership team to drive sales and brand growth. The role requires a values-based leader who can motivate teams, manage daily staffing, and deliver exceptional customer experiences aligned with

Qualifications

• Experience leading retail teams and driving sales growth.
• Strong customer service orientation with ability to coach across levels.
• Proven ability to develop talent through interviewing and performance management.
• Skilled in visual merchandising and planogram execution.
• Capable of collaborating with leaders to drive execution and brand standards.

Responsibilities

• Drive customer and brand experience to grow top-line sales.
• Provide direction, prioritization and coaching to Supervisors and Associates.
• Lead talent lifecycle, including interviewing and performance management.
• Maintain visual merchandising standards and product presentation.
• Collaborate with leadership teams to ensure seamless execution.
• Model company values and leadership competencies.

Skills

Retail leadership

Customer service

Coaching

Visual merchandising

Team management

Job description

Description

A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

The PINK Manager drives the overall customer and brand experience within the PINK Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the PINK Manager owns:

• Visual execution within their line of business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing