Piercing Studio Nurse

Rowan Inc.; Oak Brook (IL); On-site; USD 39,000 - 73,000; Full time

Benefits offered by this job

Base wage

Tips included

Training programs

Paid time off

Health plans

EAP

401k & Roth IRA

Employee discounts

Referral bonus

Job summary

Rowan Inc. is hiring a Studio Nurse to provide clinical ear piercing with safety and care, while delivering a magical customer experience. You will educate on aftercare, promote Rowan products, and maintain a sterile environment during every session.

We welcome newly licensed nurses and offer ongoing training, flexible shifts, and opportunities to grow in a retail setting focused on celebration and customer satisfaction.

Qualifications

• Active RN or LPN/LVN license is required.
• Professional and engaging customer care approach.
• Warm, friendly team player with an entrepreneurial spirit.
• Passion for creating celebratory, memorable experiences.
• Ability to translate technical information for customers.
• Interest in retail environment with sales goals.
• Obvious attention to detail and safety focus.
• Flexible availability including holidays and weekends.
• Open to all experience levels; additional training offered.

Responsibilities

• Provide clinical ear piercing with safety and care.
• Create magical customer experiences during each session.
• Communicate clearly with clients throughout service.
• Educate on aftercare and promote Rowan products.
• Maintain sterile environment at nurse station and tray.
• Monitor customer experience and address issues promptly.
• Support studio operations and inventory readiness.
• Collaborate with Studio Manager to keep operations smooth.
• Contribute to revenue and sales goals through service excellence.

Skills

Customer care

Communication

Attention to detail

Teamwork

Celebratory experience

Sales awareness

Adaptability

Flexible schedule

Education

Active RN or LPN/LVN License

Job description

About This Role:

Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes - essential skills that make Rowan's signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone!

What you’ll do:

Customer Service:

• Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session.
• Ensure customer's safety and comfort and smooth flow of customer care.
• Provide confident, clear, and professional communication with clients throughout their entire piercing experience.
• Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience.
• Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being.
• Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.
• Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.
• Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety.
• Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services.

Studio Support:

• Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
• Flexibility to fill shifts as needed.
• May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
• Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them.

Inventory and Supplies:

• Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs.
• Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.

Studio Operations:

• Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.

Sales:

• Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales.
• Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing.

Reporting and Communication:

• Quickly address and elevate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently.

What you bring to the table:

• Required Certifications: Active RN or LPN/LVN License.
• Professional and engaging customer care approach.
• Warm, friendly, team player with an entrepreneurial spirit.
• Excited to create celebratory, memorable experiences for our customers.
• Skilled in providing both technical and non-technical information to customers and community members.
• Interest in working in a retail environment with sales goals.
• Obsessive attention to detail.
• Availability to work a flexible schedule, including during peak times such as holidays and weekends.
• Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
• Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.

Nurse Benefits & Perks:

• Compensation: $28-53 per hour, consisting of $28 an hour base wage plus an estimated $25 per hour in tips once fully trained!
• While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location.
• Ongoing training and career pathways to grow your nursing career at Rowan.
• Paid accrued Vacation and Sick Time for full-time employees.
• Medical/Dental/Vision Health Plans for full time employees.
• Employee Assistance Program (EAP) Resources.
• 401k and Roth IRA Plans.
• Generous employee discounts on our amazing products and services!
• Team Member Referral Bonus plan for Studio positions.

Check us out on CBS News - Chicago! -- Transforming Nurses into Professional Piercers

About Us:

Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in "Piercing for All".

Check us out on CNBC's How I Made It

Check us out on the TODAY Show on NBC - How 1 woman is reinventing the ear piercing experience (today.com)

How Rowan Has Created a New Pathway for Nurses

Important note:

Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to