Piercing Studio Nurse

Heyrowan; Austin (TX); On-site; USD 33,062 - 67,502; Full time

Benefits offered by this job

Paid vacation and sick time

Medical/Dental/Vision plans

Employee discounts

401k and Roth IRA plans

Referral bonus plan

Job summary

Heyrowan is seeking a Piercing Studio Nurse in Austin, Texas, to provide safe and memorable ear-piercing experiences. You will use your nursing skills in a clean, celebratory atmosphere while ensuring the comfort and safety of every customer.

The ideal candidate is a licensed RN or LPN/LVN passionate about creating joyful milestones for clients, dedicated to clinical standards, and ready for a flexible working schedule, including holidays.

The role includes training opportunities, competitive pay starting at $24 per hour with tips, and comprehensive benefits for full-time employees.

Qualifications

• Must have an active RN or LPN/LVN license.
• Engaging customer care skills are essential.
• Warm and friendly demeanor with team spirit required.
• Availability for a flexible schedule including holidays.
• Newly licensed nurses are welcome, additional training is a plus.

Responsibilities

• Create memorable customer experiences during piercings.
• Ensure safety and comfort at each piercing session.
• Educate customers on aftercare and piercing process.
• Maintain a sterile and clean environment.
• Collaborate with the Studio Manager for smooth operations.

Skills

Active RN or LPN/LVN License

Customer care approach

Attention to detail

Team player

Technical and non-technical communication

Job description

About This Role

We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate.

Rowan’s Piercing Studio Nurse, reporting to the Studio Manager at our Central Park location, is dedicated to providing a safe, clean, and joyful ear‑piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin‑saving, infection‑fighting, and customer‑calming superheroes—essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone!

Responsibilities

• Create magical and memorable customer experiences by combining top‑notch clinical care with a celebratory atmosphere during each piercing session.
• Ensure customers’ safety and comfort and smooth flow of customer care.
• Provide confident, clear, and professional communication with clients throughout their entire piercing experience.
• Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience.
• Educate customers on aftercare, promoting Rowan’s After Care to support healing and ensure their well‑being.
• Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.
• Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan’s clinical piercing standards.
• Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety.
• Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services.
• Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
• Flexibility to fill shifts as needed.
• May mentor and train new nurses to uphold Rowan’s Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
• Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them.
• Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs.
• Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.
• Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.
• Ensure high‑quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales.
• Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non‑piercing jewelry to promote healing.
• Quickly address and elevate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently.

Qualifications

• Required Certifications: Active RN or LPN/LVN License.
• Professional and engaging customer care approach.
• Warm, friendly, team player with an entrepreneurial spirit.
• Excited to create celebratory, memorable experiences for our customers.
• Skilled in providing both technical and non‑technical information to customers and community members.
• Interest in working in a retail environment with sales goals.
• Obsessive attention to detail.
• Availability to work a flexible schedule, including during peak times such as holidays and weekends.
• Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
• Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.

Compensation & Benefits

• Compensation: $24–49 per hour, consisting of $24 an hour base wage plus an estimated $25 per hour in tips once fully trained.
• While Piercing Nurses keep 100% of earned tips, tips are customer‑provided, are not guaranteed and can vary by location.
• Ongoing training and career pathways to grow your nursing career at Rowan.
• Paid accrued Vacation and Sick Time for full‑time employees.
• Medical/Dental/Vision Health Plans for full‑time employees.
• Employee Assistance Program (EAP) Resources.
• 401k and Roth IRA Plans.
• Generous employee discounts on our amazing products and services!
• Team Member Referral Bonus plan for Studio positions.

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver’s license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).