PIC Applications Engineer — Customer-Facing Solutions

OpenLight; San Francisco (CA); Hybrid; USD 170,000 - 220,000; Full time

Benefits offered by this job

ISO options

Insurance support

401k matching

Unlimited vacation

Spot bonuses

Hybrid schedule

Job summary

OpenLight is seeking an Application Engineer – PIC Architecture to serve as the primary technical interface between customers and our internal engineering teams. You will collaborate with architecture, design, layout, process, test, and operations to gather information and ensure successful product adoption.

You will develop technical documentation, datasheets, test reports, and application notes while supporting product evaluations and customer engagements.

Qualifications

• Bachelor’s or Master’s degree in Physics, Optics, Electrical Engineering, Photonics, or a related technical field.
• 1-5 years of work experience.
• Strong written and verbal communication skills with the ability to interact with customers and cross-functional teams.
• Technical Program Management experience or demonstrated ability to coordinate activities across multiple engineering disciplines.
• Experience generating and maintaining technical documentation such as datasheets, test reports, specifications, and application notes.

Responsibilities

• Serve as the primary technical point of contact for customers, providing timely and effective technical support.
• Understand customer requirements and translate them into actionable technical discussions with internal engineering teams.
• Educate customers on product capabilities, performance characteristics, design considerations, and application guidelines.
• Coordinate across architecture, design, layout, process integration, test, and operations teams to gather technical information and communicate solutions to customers.
• Support product evaluations, technical reviews, troubleshooting activities, and customer engagements.
• Develop, maintain, and update technical documentation, including test reports, test specifications, application notes, and technical presentations.
• Track customer requests, technical issues, and project timelines to ensure successful execution and customer satisfaction.
• Support new product introductions by providing technical feedback from customer engagements and market requirements.
• Assist the Architecture team in defining and documenting product features, performance metrics, and application requirements.

Skills

Customer communication

Cross-functional teamwork

Technical documentation

Technical presentation

Problem solving

Education

Bachelor's degree in Physics/Optics/EE/Photonics

Master's degree in a related field

Job description

OpenLight is seeking an Application Engineer – PIC Architecture to serve as the primary technical interface between customers and our internal engineering teams. You will collaborate with architecture, design, layout, process, test, and operations to gather information and ensure successful product adoption.

You will develop technical documentation, datasheets, test reports, and application notes while supporting product evaluations and customer engagements.