Physician Support Rep III-1

University of Rochester; City of Rochester (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

University of Rochester seeks a Physician Support Representative III-1 to join Strong Internal Medicine at 601 Elmwood Ave, Rochester. You will review patient records, coordinate referrals, obtain prior authorizations, and support timely access to care in a collaborative team.

Responsibilities include managing provider schedules, processing paperwork, and covering for other support staff as needed while upholding UR Medicine’s ICARE values.

Qualifications

• High School diploma with 2 years of relevant experience.
• Knowledge of Medical Terminology and scheduling processes.
• Experience with Flowcast scheduling software and electronic medical records (EMR) preferred.

Responsibilities

• Process incoming referrals and manage establishment of care in ambulatory workqueue.
• Obtain prior authorizations for medications and visits; review chart for documentation.
• Coordinate with providers, pharmacies, and staff to resolve referral and authorization issues.
• Manage provider schedules and coverage; support the calendar and appointment flow.
• Assist with related paperwork, ensure accuracy, and release information when appropriate.

Skills

Medical Terminology

Customer relations

Scheduling coordination

Education

High School diploma

Tools

Flowcast

Electronic Medical Records

Job description

## Physician Support Rep III-1Apply: Strong Memorial Hospital: Full time: Posted Today: R275511As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.**Job Location (Full Address):**601 Elmwood Ave, Rochester, New York, United States of America, 14642**Opening:**Worker Subtype:RegularTime Type:Full timeScheduled Weekly Hours:40Department:500305 Strong Internal MedicineWork Shift:UR - Day (United States of America)Range:UR URCA 205 HCompensation Range:$20.30 - $27.41*The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.***Responsibilities:**A critical member of a collaborative care team, the Physician Support Representative III (PSR) provides specialized administrative support to Strong Internal Medicine. Working with limited direction, the position reviews patient records, gathers supporting documentation, coordinates incoming referrals and obtains prior authorizations for medications and designated visits, collaborates with providers, pharmacies, and the practice manager to resolve referral and authorization issues and support timely access to care. The role also processes related paperwork, maintains accurate patient documentation, and manages assigned provider schedules. As a member of the collaborative care team, the position provides coverage for other support staff as needed while demonstrating UR Medicine’s ICARE values.**ESSENTIAL FUNCTIONS*** **Processes incoming referrals in the ambulatory referral workqueue** + Responsible for managing incoming referrals for establishment of care + Works with practice manager to monitor provider panels for accepting new patients + Responsible for dietitian referrals * **Obtains prior authorizations for medications and visits (UHC)** + Reviews chart for supporting documentation for medication and for history of medications tried + Completes authorizations via fax or Cover My Meds as appropriate + Collaborates with pharmacies toward resolutions + Reviews insurance formulary for covered alternate medications + Discuss reasoning with provider if unable to answer all questions following research* **Processes incoming faxes and paperwork for associated incoming referrals and prior authorizations** + Reviews patient chart and faxes requested documentation + Provides paperwork to appropriate provider for completion + Ensures paperwork is complete + Adds demographic and clinic information for provider + Obtains attending provider co-signature for resident paperwork + Processes Incoming faxes + Ensures a release of information is obtained as appropriate + Sends paperwork to be scanned into patient charts + Faxes or mails return paperwork to patients as appropriate* **Manages and optimizes clinic schedules for assigned providers*** **Provides coverage for Provider-based Physician Support Representatives and Outpatient Access Representatives as necessary*** **Other duties as assigned.** **MINIMUM EDUCATION & EXPERIENCE*** High School diploma and 2 years of relevant experience required* Or equivalent combination of education and experience* Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred **KNOWLEDGE, SKILLS AND ABILITIES*** Demonstrated customer relations skills requiredThe University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.