Physician Support Rep 3-IR Scheduling

University of Rochester; City of Rochester (NY); On-site; USD 42,000 - 57,000; Full time

Job summary

University of Rochester seeks a Physician Support Rep for IR Scheduling at Strong Memorial Hospital in Rochester, NY. The role focuses on complex scheduling, provider calendar management, patient coordination, and documentation support.

Responsibilities include arranging referrals, authorizations, travel, and scheduling of surgeries and procedures, while ensuring patient education and continuity of care.

Qualifications

• Demonstrated customer relations skills.
• Experience with surgical/appointment scheduling software (Flowcast).
• Knowledge of electronic medical records is preferred.

Responsibilities

• Manage providers' calendars and prioritize appointments.
• Coordinate pre- and post-operative scheduling and patient care.
• Prepare clinic materials and arrange travel, registrations, and accommodations.
• Assist with referrals and prior authorizations and prepare non-routine letters.

Skills

Customer relations

Scheduling

Calendar management

Provider coordination

Education

High School diploma

2 years relevant experience

Tools

Flowcast

Electronic medical records

Job description

## Physician Support Rep 3-IR SchedulingApply: Strong Memorial Hospital: Full time: Posted Today: R274828As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.**Job Location (Full Address):**601 Elmwood Ave, Rochester, New York, United States of America, 14642**Opening:**Worker Subtype:RegularTime Type:Full timeScheduled Weekly Hours:40Department:500357 Imaging Sciences-IR SchedulingWork Shift:UR - Day (United States of America)Range:UR URCA 205 HCompensation Range:$20.30 - $27.41*The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.***Responsibilities:**Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.**ESSENTIAL FUNCTIONS*** Serves as primary contact for provider(s). Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands. Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and sends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes. Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. Manages provider(s) documentation and information. Composes and types non-routine correspondence providing factual information. Arranges travel, conference registration, and hotel accommodations. Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider. Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.* Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity. Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. Follows-up to confirm the order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities. Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.* Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients. Serves as main point of contact for patients pre and post-operative.* Other duties as assigned.**MINIMUM EDUCATION & EXPERIENCE*** High School diploma and 2 years of relevant experience required* Or equivalent combination of education and experience* Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred **KNOWLEDGE, SKILLS AND ABILITIES*** Demonstrated customer relations skills required