Physician Sales Liaison – Implementation & Customer Success

Nsight-Health; United States; A distancia; USD 70.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Medical, Dental, Vision insurance

401(k) Plan with company match

Company-provided equipment

Descripción de la vacante

Nsight Health is hiring a Physician Sales Liaison to turn physician practices into steady sources of referrals for Remote Patient Monitoring and Chronic Care Management programs. This role sits on the Customer Success team and focuses on implementing referral workflows and ensuring practices adopt the process with minimal friction.

You will own a territory of provider accounts, learn practice operations, and drive referrals into daily routines, with AI fluency and HubSpot CRM usage as core

Formación

• 2 to 5 years in implementation, customer success, account management, outbound sales, or patient/provider enrollment, with a track record of getting people to adopt a new process and stick with it.
• Demonstrated ability to diagnose how an organization works and adapt a new workflow to fit it, rather than running a single script.
• Persistence in daily and weekly follow-up, with the judgment to stay on top of commitments without being pushy.
• Proven ability to build trust with clinical and administrative staff, including physicians, front desk, and billing teams.
• Working experience in multiple EHR/EMR systems or comparable clinical data platforms, and comfort learning new ones quickly.
• Strong organizational discipline, with the ability to prioritize and manage a book of accounts.
• Comfort starting conversations with new contacts and building rapport on a kickoff call. Sales experience is valued but is not the primary requirement.
• Baseline understanding of healthcare program eligibility and PHI handling, or the ability to learn it quickly.
• Active, hands-on daily use of AI tools in your current or most recent workflow.
• Fluency in English required, both spoken and written.
• Track record of self-managing a daily and weekly cadence without close supervision.

Responsabilidades

• Diagnose how each assigned practice works and identify the lowest-friction way to build referrals into its routine.
• Lead the kickoff conversation with providers and key staff to agree on the workflow, owner, and cadence.
• Follow up daily or weekly to hold providers and staff to their commitments without damaging the relationship.
• Build trust with the provider, front desk, and office and billing staff at the same time.
• Pull eligible patient lists from EHR/EMR systems yourself, or coach clinic staff to do it.
• Prioritize a territory of accounts, deciding which providers get the focused push each week and which stalled accounts need a new approach.
• Tailor your message between clinical outcomes and financial/reimbursement angles for each person you work with.
• Log all activity, outcomes, and next steps in the CRM (HubSpot) same-day.
• Apply working knowledge of program eligibility (traditional Medicare, age 65+, RPM/CCM criteria) and follow PHI-handling best practices.
• Use AI tools to prioritize outreach and speed up your daily workflow.

Conocimientos

Customer success

Account management

Outbound sales

EHR/EMR experience

Communication

Time management

Herramientas

HubSpot

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Full Time Professional US

4 days ago Requisition ID: 1382

Salary Range: $70,000.00 To $80,000.00 Annually

Physician Sales Liaison

Remote

Employment Type:

Full-Time

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Position Summary

Nsight Health is hiring a Physician Sales Liaison to turn physician practices into steady sources of referrals for our Remote Patient Monitoring and Chronic Care Management programs. This role sits on the Customer Success team and is built around implementation: you will take a new or existing provider, install a referral workflow into the practice’s daily routine, and hold the practice accountable until it becomes habit. No field visits, no device support, no team management.

You will own a territory of provider accounts, learn how each practice operates, and find the lowest-friction way to fit referrals into its day, whether that is a daily MRN email from the office or direct access to the provider’s EHR/EMR. After a strong kickoff conversation, you will follow up daily and weekly with the doctor, front desk, and billing staff until referring patients is a reflex, not a favor. Success is measured by referrals that become automatic.

AI Fluency Requirement - Non-Negotiable

Nsight Health is an AI-first organization. Every member of our leadership and operations team is expected to actively use AI tools in their day-to-day work - not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role.

Key Responsibilities

• Diagnose how each assigned practice works and identify the lowest-friction way to build referrals into its routine.
• Lead the kickoff conversation with providers and key staff to agree on the workflow, owner, and cadence.
• Follow up daily or weekly to hold providers and staff to their commitments without damaging the relationship.
• Build trust with the provider, front desk, and office and billing staff at the same time.
• Pull eligible patient lists from EHR/EMR systems yourself, or coach clinic staff to do it.
• Prioritize a territory of accounts, deciding which providers get the focused push each week and which stalled accounts need a new approach.
• Tailor your message between clinical outcomes and financial/reimbursement angles for each person you work with.
• Log all activity, outcomes, and next steps in the CRM (HubSpot) same-day.
• Apply working knowledge of program eligibility (traditional Medicare, age 65+, RPM/CCM criteria) and follow PHI-handling best practices.
• Use AI tools to prioritize outreach and speed up your daily workflow.

The Impact You’ll Make

You are the reason practices refer patients consistently, driving new patient enrollment for Nsight Health’s RPM/CCM business.

Habits you install turn into lasting, repeatable referral volume, not one-time wins.

You will build a high-trust, long-term relationship with every practice in your territory.

Every confirmed referral is a patient getting better chronic care management.

Qualifications Required :

• 2 to 5 years in implementation, customer success, account management, outbound sales, or patient/provider enrollment, with a track record of getting people to adopt a new process and stick with it.
• Demonstrated ability to diagnose how an organization works and adapt a new workflow to fit it, rather than running a single script.
• Persistence in daily and weekly follow-up, with the judgment to stay on top of commitments without being pushy.
• Proven ability to build trust with clinical and administrative staff, including physicians, front desk, and billing teams.
• Working experience in multiple EHR/EMR systems or comparable clinical data platforms, and comfort learning new ones quickly.
• Strong organizational discipline, with the ability to prioritize and manage a book of accounts.
• Comfort starting conversations with new contacts and building rapport on a kickoff call. Sales experience is valued but is not the primary requirement.
• Baseline understanding of healthcare program eligibility and PHI handling, or the ability to learn it quickly.
• Active, hands-on daily use of AI tools in your current or most recent workflow.
• Fluency in English required, both spoken and written.
• Track record of self-managing a daily and weekly cadence without close supervision.

Preferred:

• Experience in remote patient monitoring, chronic care management, or remote care programs.
• Experience working inside HubSpot or a comparable CRM for account and activity tracking.
• Healthcare, medical, or clinic-based work experience.
• Experience extracting patient or eligibility data from an EHR/EMR, or coaching others to do so.
• Experience working directly with physician practices.
• Spanish fluency.

Work Schedule

This role supports operations across multiple time zones. Based on business needs, you may be required to work a schedule aligned with Eastern, Central, or Pacific Time, regardless of your location. Flexibility to work assigned hours across these time zones is required.

Competitive base pay: $70,000 – $80,000 annually.

On-Target Earnings (OTE): $90,000 – $110,000 annually. , including base pay and performance-based bonus.

Additional Compensation:

Performance-Based Bonus: Eligible for a monthly bonus based on company and individual performance.

Benefits Include:

• PTO
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match
• Company-provided equipment

Join Our Mission-Driven Team

At Nsight Health, you'll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care.

Our team culture is collaborative, agile, and purpose-driven. Every role, from clinical operations and customer success to marketing, technology, and leadership, directly contributes to improving how healthcare organizations care for their patients.