Physician Practice Patient Assistant Family Practice

Banner Health; Goodyear (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Banner Health Center at Estrella in Goodyear, AZ seeks a Patient Care Assistant to support admissions, scheduling, and patient flow. You’ll work with patients, providers, and staff to deliver compassionate, efficient care in a shared clinic setting.

This role emphasizes customer service, HIPAA compliance, and documentation in medical records, with a Monday–Friday 8am–5pm schedule and opportunities for growth within Banner Health.

Qualifications

• HS diploma or GED or equivalent working knowledge.
• Current BLS certification.
• About 6 months of healthcare experience.
• Strong organizational and communication skills.

Responsibilities

• Collects patient data, escorts to exam rooms, takes vitals and documents interactions.
• Assists patients with forms and interpreter services; maintains HIPAA compliance.
• Maintains a clean, stocked environment; assists with room setup under supervision.
• Receives calls, routes messages, handles mail and supplies.
• Ensures medical records are complete and compliant with laws.
• Improves patient flow using courteous, proactive communication.

Skills

Customer service

Communication

HIPAA compliance

Organizational skills

Education

High school diploma/GED

Job description

Primary City/State:

Goodyear, Arizona

Department Name:

FP-Goodyear-Estrella

Work Shift:

Day

Job Category:

Clinical Care

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities.

Banner Health Center at Estrella provides comprehensive care for family members of all ages. Our goal is to build lasting relationships with our patients and create personalized care plans to support each patient’s specific health needs.

As a Patient Care Assistant on this team, we offer a customer-focused and friendly work environment with career growth opportunities. You’ll have the opportunity to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people’s lives, then we are the perfect team for you,

Schedule : Monday - Friday 8am-5pm

At Banner Medical Group, you’ll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position provides a variety of administrative and clinical support functions which contribute to the overall efficient operation of the clinic and serves as part of the care team. Responsible for performing duties that are taught with onsite education and training. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, scheduling patients, paperwork completion, and communication between providers and other clinical support staff.

CORE FUNCTIONS

1. Collects patient data in the intake process, escorts patients back to the patient exam rooms, takes vitals. and documents all interactions according to policy. Communicates and reports condition of patient which may be indicative of change in the patient’s condition to the provider and ensures findings are accurately documented in the medical record.

2. Assists patients and their families with completing documents and initiates interpreter services for those with communication barriers. Uses discretion and is attentive to issues of HIPAA. Processes patient specific documents according to HIMS guidelines including identifying and placing manual barcodes on documents. Follows guidelines to assist with preparing medical records for the next day.

3. Maintains a clean, orderly, and well-stocked environment in accordance with infection prevention standards. May assist in room set-up and tray set-up dependent on specialty and needs of the department and under the direct supervision of a licensed professional.

4. Receives incoming calls from both internal and external lines, documents messages and routes to appropriate clinical staff, transferring calls when necessary. Provides support to include, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, maintaining and re-stocking lobbies.
   

5. Ensures documentation in medical records are complete. Assists in facilitating requests for patient medical records from hospitals, practice offices and other ancillary. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.

6. Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.
   

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Current BLS certification is required.

Requires skills and abilities typically attained with 6 months of healthcare experience. Must possess excellent organizational skills, as well as effective human relations and communication skills. Computer literacy and keyboarding skills required.

PREFERRED QUALIFICATIONS

Working knowledge of medical terminology preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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