Physician Practice Manager - Primary Care

Bayhealth; Dover (DE); On-site; USD 91,000 - 142,000; Full time

Benefits offered by this job

Paid Time Off

401(k) Plan

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

On Site Child Care

Educational Reimbursement

Flex Spending Accounts

Critical Care Coverage

Job summary

Bayhealth Medical Center is seeking a Practice Manager to oversee administrative, clinical, and operational functions of primary/specialty practice sites within the Bayhealth Medical Group. The role focuses on delivering high-quality care efficiently while ensuring compliance with regulatory standards and budget targets.

You will lead staff scheduling, performance reviews, and cross-department collaboration, including EMR optimization (Epic) and financial reporting to drive practice performance

Qualifications

• Bachelor's degree in Health Administration, Business or related field; or five extra years of physician office experience with coding & billing.
• BLS certification.
• Experience managing a medically oriented organization; budgeting, payer relations, and EMR experience.

Responsibilities

• Directs and supervises day-to-day practice operations to improve productivity and customer service.
• Collaborates with providers and BHMG staff to manage cost, quality and delivery of care.
• Oversees budgeting, facility setup, equipment/supplies, EMR rollout, and compliance with CMS and Joint Commission.

Skills

Leadership

Budgeting

Billing/AR

Epic EMR

Staff development

Productivity improvement

Education

Bachelor's degree in Health Administration/Business

Master's degree (preferred)

Administrative Fellowship (preferred)

Tools

Epic EMR

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Will split time between the following Primary Care offices - Frederica, Mattlind Way and Sussex/Nemours

Status: Full Time 80 Hours

Shift: Days

SALARY RANGE: 91,457.60 - 141,752.00 YEARLY

General Summary:

The Practice Manager is a member of the Bayhealth Medical Group (BHMG) management team responsible for oversight of the administrative, clinical, and operational functions of the primary/specialty practice sites. The Practice Manager is charged with ensuring the delivery of high quality health care in a manner that is both cost efficient and meets all regulatory agency requirements. Activities include the planning, direction and coordination of the delivery model within each assigned Bayhealth Medical Group (BHMG) Practice.

Responsibilities:

• Directs and supervises personnel in the day-to-day practice operations to improve productivity and customer service for efficient, quality healthcare. This includes establishing work schedules, practice assignments for staff, recruitment, staff development, employee relations, performance appraisals and monitoring time/attendance.
• Collaboratively works one-on-one with the practice providers as well as the BHMG administrative staff to promote the overall performance of the office by managing the cost, quality and delivery of healthcare services.
• Interacts and cooperates with BHMG administration and departments to provide integrated patient care services and further the mission of BHMG. This includes but is not limited to collaborating with Medical Staff, coordinating facility set-up, maintenance, & equipment/supplies, collaborating with Information Services for electronic medical records (EMR), and working with Finance to set budgets, manage productivity & develop various financial reports.
• Responsible for knowing or learning the role of each position in a physician office.
• Maintains and implements new office policies relating to the changing healthcare industry. Evaluates and maintains all professional standards and regulatory policies and procedures for the practice to ensure regulatory and legal compliance for all areas of responsibility.
• Monitors patient/employee relations and patient/employee satisfaction activities using periodic patient/employee surveys. Develops and implements action plans to increase employee engagement and improve patient satisfaction while demonstrating the ability to use tact and diplomacy when deal with patient complaints and employee relations issues.
• Manages information and financial data to analyze and measure performance. Develops and implements appropriate action plans to enhance practice performance. Performs productivity analysis for providers and staff.
• Maintains confidentiality and security rules when providing information to internal and external sources.
• Attends meetings, develops weekly/monthly/yearly reports, composes meeting minutes, and delivers presentations/reports to physicians, staff and other departments. Maintains open communication lines with physicians, providers and staff.
• Ensures effective practice start-ups of newly hired providers and assists in creating business plans for new practices openings within BHMG.
• Assists with roll out and stabilizing the EMR (Electronic Medical Record) to the practices.
• Oversees quality initiatives for practices as defined by CMS and compliance as defined by Joint Commission.
• All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience:

• Education: Bachelor's degree in Health Administration, Business or a related field of study. In lieu of a bachelor’s degree, five (5) additional years of experience in a physician/medical office, to include coding & billing knowledge, may be considered.
• Credential(s): Basic Life Support BLS
• Experience: Required: Six (6) or more years' experience in a medically related field with a minimum of 3 years' experience managing a medically related organization or business uni. Additional requirements included extensive experience with: budgeting, working with medical insurance carriers, strong AR or billing & collection, as well as experience navigating and working within an EMR (Electronic Medical Record), ideally Epic. Successful completion of Bayhealth's Administrative Fellowship, in conjunction with graduation from an MHA or MBA program, is also acceptable in lieu of other experience.

Preferred Education, Credential(s) and Experience:

• Education: Master's degree
• Credential(s): Fellow of the American College of Healthcare Executives
• Experience: Preferred: Provider enrollment experience; new practice ramp up; project management experience; demonstrated ability to attain superior operating results.

To view a full list of all open position at Bayhealth, please visit:

https://apply.bayhealth.org/join/