Physician Associate Director of Medical Operations

Concentra; Lewiston (ME); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Bonus incentives

4-day work week

Job summary

Concentra in Lewiston, ME is seeking an Associate Director of Medical Operations to lead clinical quality initiatives while delivering direct patient care in a center setting. The role blends hands-on practice with leadership, mentoring, and collaboration with market leaders to enhance patient experiences and outcomes.

You will drive clinical workflows, staffing decisions, and engagement with employers and payers, ensuring adherence to policies and service standards while supporting market

Qualifications

• MD/DO degree required and licensed to practice in the applicable state.
• Experience in managed care or physician management is preferred but not required.
• Strong leadership and interpersonal skills; ability to supervise professionals.

Responsibilities

• Spends 100% of time in a center providing direct patient care and leadership.
• Identify and communicate opportunities to improve clinical quality and safety.
• Drive patient and client experience and satisfaction metrics; mentor future leaders.

Skills

Patient care leadership

Communication skills

Team leadership

Staff supervision

Customer service

Education

MD/DO

Medical license (state)

Job description

Overview

Bonus Potential! Monthly and Quarterly Bonus Incentives!

.80 Full Time 4 day work week!

Through our evidenced based medicine approach, Concentra's goal is to provide quality patient care while treating everyone with friendliness, skill, and respect. We strive daily to promote a diverse environment of acceptance and compassion for our colleagues and cultivate a welcoming atmosphere where our patients can heal.

As we've grown, we've expanded into urgent care, wellness services, administration, onsite health and wellness centers, and telemedicine. All these services together make achieving health easier and more accessible for our patients, clients, colleagues, and all provide you with unmatched support, education, career advancement opportunities, and benefits.

The Associate Director of Medical Operations position involves providing direct patient care and leading by example to ensure an exceptional patient experience. The role includes identifying and communicating opportunities for clinical quality improvement, driving patient ,and collaborating with leaders to support a caring treatment environment. Additionally, the position involves mentoring future clinical leaders, fostering a professional and collaborative environment, and maintaining relationships with key stakeholders to drive market growth.

Responsibilities

• Spends 100% of time in a center providing direct patient care, leading by example, and demonstrating an exceptional patient experience.
• Assumes the role and responsibilities of CMD, whether functioning in the capacity of CMD at a specific location or in the capacity of the Market Float.
• Identifies and communicates to DMO opportunities to improve clinical quality, workflows, and safety at the center and market levels.
• Drives patient and client experience and satisfaction metrics.
• Practices excellent service delivery and leads by example.
• Works with DMO and DTO to identify clinical improvement opportunities.
• Works collaboratively with operations to ensure appropriate support and work flows that foster a caring environment for treatment.
• Maintains and leverages relationships with employers, payers, referral sources, networks, and local communities to drive market growth, and responds to requests within 24 hours.
• Mentors and trains future clinical leaders while treating.
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
• Assists with or leads clinical meetings for DMO as needed.
• Understands center financial drivers and outcomes in order to achieve annual business plan.
• Assists DMO, ADO and EA to make staffing adjustments to unforeseen coverage needs.
• Direct reports: Varies
• Budget responsibility: Yes

Qualifications

• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties.
• Unrestricted DEA license for state of jurisdiction.
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution.
• Occupational Medicine experience preferred, but we are willing to train otherwise qualified candidates in this area of medicine.
• Preferred 3 years experience in managed care and physician management. Experience developing and leading medical management and quality improvement programs, preferably in a managed care setting.

Job-related skills/competencies

• Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards.
• Agrees, supports, and commits to Concentra's core practice standards and Policies and Procedures.
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers.
• Demonstrate a high level of skill with interpersonal relationships and communications.
• Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Proven ability to effectively supervise other professionals
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
• Ability to supervise, evaluate, coach, and develop staff.
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Ability to "put patients first" and enjoys treating patients.
• Superior patient/customer service and "bed side manner" skills.
• Must be a team player in a multidisciplinary environment;
• Demonstrates a value of all contributions to product and outcome
• Displays a professional, approachable and selfless demeanor (no arrogance) at all times both to external and internal clients.
• Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.
• Willingness to learn and continuously improve, to be audited, observed, and reviewe