Physical Therapy Technician - Part Time

Northwestrehab; Napa (CA); On-site; USD 23,000 - 24,000; Part time

Job summary

Napa Valley Physical Therapy Center, a member of Therapy Partners Group, is seeking a part-time Physical Therapy Technician for our Soscol location in Napa. Starting hourly pay is $17.00 to $17.50, with pay depending on experience. Schedule is Monday to Friday, 10–20 hours per week.

Bi-lingual in English and Spanish is required. Prior PT or healthcare front desk exposure is a plus; strong customer service and confidentiality are essential for supporting therapists and patients.

Qualifications

• High School diploma or equivalent.
• Prior customer service experience.
• Bilingual in English & Spanish required.
• Ability to manage multiple priorities and maintain confidentiality.
• Strong communication skills.

Responsibilities

• Prepare the treatment room for patient by following procedures and protocols.
• Welcome and assist patient into therapy apparel and/or exercise areas.
• Maintain clean linens and manage laundry.
• Record daily notes under supervision and co-signature.
• Provide information to patients by answering questions and requests.
• Assist with applying ice/heat, guiding patients to equipment, and supervising exercises.
• Demonstrate proper use of equipment and routines to patients.
• Maintain confidentiality and safe environment; follow procedures and rules.
• Prepare and deliver equipment and supplies to treatment area; ensure therapist access.
• Monitor and maintain PT equipment and inventory; anticipate supplies.
• Support scheduling and intake processes to ensure timely access to care.
• Assist with front desk coverage including check-ins and payments.

Skills

Customer service

Microsoft Office

Bilingual English/Spanish

Education

High School diploma or equivalent

College degree in health field preferred

Tools

Raintree PMS

Job description

Starting Hourly: $17.00 - $17.50 per hour depending on Physical Therapy TechnicianAide experience

Napa Valley Physical Therapy Center, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingNapa Countyand surrounding communities since 1952. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoarepassionate about helping patients achieve their goals.

Currently, we are looking for a part time Physical Therapy Technician for our Soscol location in Napa. Schedule needed: Monday - Friday 10 - 20 hours per week

*BIlingual in English & Spanish is required.

PRINCIPAL ACCOUNTABILITIES

• Preparestreatmentroom forpatientby following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting,providingand/orassistingpatientintophysical therapy apparel (shorts, gowns, etc.)
• Does laundry,maintainingan ample supply of clean linens.
• Under direct supervision of and with co-signature by, records daily notes.
• Provides information to patients by answering questions and requests.
• Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment,monitoringmotion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
• Educates patients bydemonstratingproper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintainssafeand clean working environment bycomplyingwithprocedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Ensuresoperation of physicaltherapy equipment by completing preventive maintenance requirements.
• Maintainsphysical therapy supplies inventory by checking stock todetermineinventorylevel;anticipatingneeded supplies and communicating to person in charge or ordering.
• Enhances physical therapy department and organization reputation by accepting ownership foraccomplishingnew and different requests; exploring opportunities to add value to job accomplishments, is a team player.
• Collectsgarbage at the end of each working day.
• Reports any issuesneedingresolution to Physical Therapists.
• Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules, completing intake forms, or taking detailed messages for the Therapist or PCC as needed.
• Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
• Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
• Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
• During uncovered hours at front desk, occasionally provides support with focus on checking in patients, collecting co-pays, answering and triaging phone calls, and scheduling patients appropriately.
• Other duties as assigned.

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills and Abilities

• Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
• Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Must be able to identify and problem solve
• Possess strong team player attributes
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by
• Thorough knowledge of Microsoft Office
• Strong Customer Service Skills
• Ability to maintain confidential documents.
• Ability to organize and manage multiple priorities.
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles.
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Ability to identify and problem solve.
• Strong team player

Education and Experience

Education

High School diploma or equivalent. College degree in a related health field preferred.

Experience

Prior experience in customer service.

Physical Requirements and Working Conditions

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.