Physical Therapy Support Specialist

Concentra, Inc; Providence (RI); On-site; USD 25,044 - 32,552; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer;

Medical, Vision, Prescription, Telehe\

Job summary

Concentra in Providence, RI, is seeking a Physical Therapy Support Specialist to assist the Center Therapy Director and therapists by handling referrals, scheduling, and back‑office tasks. You will help sustain patient flow, keep records accurate, and support front‑office duties as needed.

Ideal candidates have at least six months of referral management experience, strong customer service skills, and familiarity with Microsoft Office.

Qualifications

• High School Diploma or GED.
• Six months or more of referral management experience.
• Working knowledge of state occupational medicine requirements preferred.

Responsibilities

• Obtain authorizations for therapy treatments.
• Maintain and track referrals and correspondence.
• Schedule patient visits within authorized limits.
• Assist with patient registration and check‑out; manage supplies.
• Maintain clean, orderly therapy area and equipment.
• Cross‑train for front‑office duties including greeting patients and phone coverage.

Skills

Referral management

Medical office experience

HIPAA knowledge

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Physical Therapy Support Specialist

Location: US-RI-Providence

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD) and Staff Therapists, allowing them to focus on providing excellent patient care. The PTSS is responsible for therapy referral management, patient scheduling, assisting with patient registration and check‑out, supply ordering, maintaining cleanliness of the therapy department, and may assist with some medical back‑office duties as assigned. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

Responsibilities

• Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians
• Utilize the electronic referral module to maintain records for all active referrals of responsibility including detailing referral status, client/insurance/patient correspondence, etc.
• Process referrals using company tools and resources to ensure approvals are handled appropriately based on state guidelines or client-specific direction.
• Work with medical and therapy leadership to ensure the medical model is followed as it relates to therapy referrals.
• Report any denials or delays to leadership as needed.
• Ensure all authorized visits are scheduled according to the clinician’s referral without exceeding the number of authorized visits or outside the authorized date range.
• Contact patients who miss an appointment and/or report missed appointments to employer.
• Document any cancelled or rescheduled appointments in the patient’s EMR and partner with the Center Operations Director (COD)/CTD to evaluate cases eligible for closure as inactive.
• Perform clerical tasks in both the front and back office associated with patient care and record keeping; ensure accuracy in documentation.
• Cross‑train to perform front‑office duties including greeting patients, obtaining authorizations, check‑in/out, communicating wait times, answering a multi‑line telephone system, distributing employer results/paperwork, etc.
• Manage daily therapy supply inventory, wipe down treatment tables and equipment, wash/fold therapy linens, document equipment logs, perform Human Performance Evaluations (HPE’s), and room patients for re‑check appointments.
• Maintain therapy equipment—including but not limited to hydrocollator, freezer, and paraffin—and complete corresponding maintenance logs (daily, weekly, monthly, etc.).
• Assist with patient flow and volume in partnership with center leadership.
• Keep patients informed of expected wait times during all aspects of the center visit.
• Maintain a neat, clean, and orderly appearance throughout the facility.
• Facilitate maintenance and required service on all therapy equipment.
• Follow HIPAA guidelines and safety rules.
• Complete reports/logs as assigned by center leadership.
• Attend center staff meetings or huddles as required.
• Participate in initial and ongoing training as required.
• May perform various back‑office tasks including but not limited to urine drug screens and breath alcohol tests.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: High School Diploma or GED

Job‑Related Experience

• Customarily has at least six months or more of referral management experience.
• Previous medical office experience preferred.
• Working knowledge of state‑specific occupational medicine requirements preferred.

Job‑Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and the ability to interact with people in a manner that shows tact and professionalism.
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues.
• Demonstrated ability to maintain working relationships with colleagues at all levels.
• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and data entry into various systems/applications.
• Strong teamwork with peers and center leadership team.

Benefits

• 401(k) Retirement Plan with Employer Match.
• Medical, Vision, Prescription, Telehealth, & Dental Plans.
• Life & Disability Insurance.
• Paid Time Off and Extended Illness Days offered.
• Colleague Referral Bonus Program.
• Tuition Reimbursement.
• Commuter Benefits.
• Dependent Care Spending Account.
• Employee Discounts.

This position is eligible to earn a base compensation rate in the state range of $18.18 to $23.63 hourly depending on job‑related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. Accepting applications on an ongoing basis.

Additional Information

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal‑opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.