Physical Therapy Aide

Beth Israel Lahey Health; Wilmington (DE); On-site; USD 26,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Physical Therapy Aide to support rehabilitation services in a hospital setting. The role focuses on improving patient experience by reducing wait times and maintaining a clean, safe environment for patients and visitors.

The position involves assisting therapists, greeting and transporting patients, and handling basic administrative tasks. Flexibility to rotate day, evening, or Saturday shifts may be required across multiple rehab locations.

Qualifications

• High School Diploma or equivalent required.
• Preferred: students enrolled in physical therapy, athletic training or other health related field.
• Must be able to read, write and communicate effectively in English.

Responsibilities

• Assess waiting room status and liaise with patients to ensure comfort and wait-time satisfaction.
• Greet, transport and escort patients, making them feel welcomed and comfortable.
• Assist Therapists in preparing equipment for treatment.
• Provide ambulatory assistance to patients as necessary.
• Keep department clean, stocked with supplies and linen.
• Perform front desk duties: answer calls, schedule patients, collect co-pays.

Skills

English communication

Customer service

Education

High School Diploma

Health-related field (in progress)

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Contributes to the Hospital’s by assisting Physical Therapists and support functions in an effort optimizing the efficiency of the rehabilitation services operations. This staff position will have an impact on the patient experience by minimizing wait times and ensuring a clean, safe and welcoming environment.

Job Description:

QUALIFICATIONS:

Education:

Required: High School Diploma or equivalent

Preferred: Students enrolled in physical therapy, athletic training or other health related field

Experience:

Preferred:

• Previous rehab aide experience
• Prior in healthcare, a clerical role and/or other positions with a strong customer service element

Other Skills/Knowledge:

Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team

LICENSES, REGISTRATIONS, CERTIFICATIONS:

N/A

LIFE SUPPORT CERTIFICATION REQUIRED:

N/A

POPULATION SPECIFIC REQUIREMENTS:

N/A

OTHER JOB REQUIREMENTS:

On‑call: N/A

Schedule requirements: May be required to regularly rotate through day, evening, or Saturday shifts as necessary

Travel requirements: May be scheduled at any of the Rehab locations

REPORTING RELATIONSHIPS:

• Reports to the Rehab Coordinator at their primary site
• No responsible for supervising the work of others

JOB FUNCTIONS

Consistent with the WE CARE principles and inherent in a hospital environment, employees must be flexible in meeting patients’ and the Hospital’s needs. While the list below describes the primary functions of this job, all employees at Winchester Hospital need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations. This may result in assuming responsibilities or tasks which are not on this list.

As part of the Rehabilitation Services team, the Physical Therapy Aide:

• Assesses waiting room status regularly, liaisons with patients to ensure comfort and wait‑time satisfaction. Serves as a resource person by providing appropriate information and assistance to patients, families and visitors to improve their overall experience in the rehabilitation services office(s).
• Greets, transports and/or escorts, educates and identifies patients making the patients feel welcomed and comfortable.
• Assists the Therapists in preparing the equipment for treatment
• Provide ambulatory assistance to patients as necessary.
• Keeps department clean, free of obstacles and stocked in adequate supplies and linen.
• Performs other administrative functions as needed to ensure the department runs smoothly, efficiently and seamlessly to the patients, including but not limited to covering the front desk:
  • Answers phone and answers non-clinical questions about rehab services
  • Schedule patients. Changes patient appointments
  • Collects patient co—pays.
• Performs safety checks on equipment at start and end of shift and periodically throughout the day.
• Respond to supply/equipment issues in a timely manner to ensure availability of supplies and equipment and to maximize its useful life.

PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONS

• The employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors.
• It is anticipated that the employee will have contact with blood or other potentially infectious materials while performing their job duties.
• The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs.

Pay Range:

$19.50 - $26.24

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled