Physical Therapy Aide

ATI Physical Therapy; Springfield (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401(k) Match

Tuition Assistance

HSAs/FSAs

Disability Insurance

Life Insurance

Parental Leave

Wellness Programs

Corporate Discounts

New 2026 benefit

Job summary

ATI Physical Therapy in Ludlow, MA is seeking a Physical Therapy Aide to join a collaborative team delivering exceptional patient care. The role focuses on greeting patients, assisting with intake, and supporting therapists during treatment sessions.

The position offers hands-on training, mentorship, and exposure to physical therapy workflows, with full-time hours and a comprehensive benefits package. Strong communication and customer service skills are essential for success.

Qualifications

• High School diploma required
• Must be 18+ years old
• Healthcare and/or customer service experience preferred

Responsibilities

• Greet and interact with patients by phone and in person during check-in and appointments
• Assist with efficient patient intake, registration, and scheduling
• Onboard new patients, review paperwork, verify benefits, and complete forms
• Support therapists by preparing and cleaning treatment areas and setting up equipment
• Monitor patient progress and provide feedback to the therapy team
• Assist patients with exercises and home exercise programs

Skills

Healthcare experience

Customer service experience

Education

High School diploma

18+ years

Job description

Overview

Title: Physical Therapy Aide

Location: Ludlow, MA

Status: Full-time 40 hours

Clinic Hours: 7:00am - 7:00pm M-F

Join a collaborative team dedicated to delivering exceptional patient care as a Physical Therapy Aide , while gaining valuable healthcare skills that can launch your career. Work alongside leading experts in Physical and Occupational Therapy, playing a key role in supporting our patients' recovery. In this position, you'll receive hands-on training, mentorship, and direct exposure to the field of physical therapy.

Responsibilities

At ATI Physical Therapy, we offer a collaborative and welcoming environment where you will:

• Greet and interact with patients warmly both by phone and in person during the daily check-in process and throughout their appointment time.
• Promote an efficient patient intake and registration process and assist clinicians with timely scheduling.
• Effectively onboard new patients reviewing relevant paperwork, verifying benefits, and completion of medical forms.
• Support Physical Therapist by preparing and cleaning treatment areas, as well as setting up and adjusting exercise equipment.
• Monitor patient progress and provide feedback the therapy team.
• Assist patients in performing exercises and support their prescribed home exercise programs.

Benefits Highlights

We offer a competitive compensation package with an incentive plan, and comprehensive benefits, including:

• Paid Time Off : Generous PTO, holiday pay, CEU, and "Be Well Days" to recharge, prioritize mental and physical health.
• Medical, Dental & Vision Coverage: Flexible plan options.
• 401(k) Match: Competitive employer matching.
• Childcare Tuition Assistance: Discounted rates.
• Health Savings & Flexible Spending Accounts: Tax-saving options.
• Short- & Long-Term Disability: 100% employer paid income protection plans.
• Life Insurance: Employer-paid and voluntary options.
• Parental Leave & Adoption Assistance : Paid time for new parents and support for adoption costs.
• Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access.*
• Corporate Discounts: Exclusive deals for employees.
• And more!
• NEW 2026 benefit!

Qualifications

Required

• High School diploma
• Must be 18+ years
• Healthcare and/or customer service experience

Preferred

• Healthcare experience (Physical Therapist Aide/Technician, Medical Assistant, hospital employment, chiropractic, fitness industry, PT & PTA students)
• Certified Personal Trainer experience.
• Experience or education in Health Services, Exercise Science, or Kinesiology.

ATI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Virtual Employee? No

Salary Range $17.60-19 per hour